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Technical difficulties: Certain online functions are temporarily unavailable

Latest update: 22 Apr 2025 7:21 HKT (GMT+8)

Please note that the following services are currently unavailable:

  • Credit payment service via our website and mobile app
  • Certain local alternative payment service via our website and mobile app

We apologise for any inconvenience caused, as we work to restore our services as soon as possible.

Should you need any urgent assistance, please contact one of our Customer Care below:

Hong Kong: +852 2747 3333
Other Local Contact Numbers

During this period, our service centres may therefore be unusually busy. Please note a long waiting time should be expected.

View all travel advisories

If you need urgent assistance

  Call Customer Care