Our refund policy

Lounge passes are non-refundable except in the following scenarios:

• If your flight changes due to disruption
• If your flight is cancelled by us
• If you choose to upgrade to a higher cabin (Business or First) using Upgrade Bid, Asia Miles, bookable upgrade or by paying the fare difference on the same route

If you encounter any of the above scenarios, you are entitled to apply for a refund for your paid lounge pass.

Please note that there are specific rules and regulations which may entitle you to enhanced refund rights and compensation due to cancellation, delay and denied boarding in certain jurisdictions to and from which we fly. For further information, please refer to our General Conditions of Carriage , Conditions of Contract and Customer rights and regulations.

How to make a refund request

Refunds can be requested within 30 days from your original flight departure date, by either filling out our refund request form online*, or by contacting  Customer Care.

Please note that once you submit a refund request form online, you will be giving up your paid lounge access.

Refunds will be made in the currency and original form of payment used during your purchase.

^{*If you have upgraded to a higher cabin using bookable upgrade, please contact Customer Care to make a refund request.}

1. Subject to these terms and conditions, passengers who are accompanying travel companions of a Cathay Silver, Gold or Diamond member (in the same booking as the eligible member) and holding a ticket issued by Cathay Pacific (ticket number beginning with 160) are able to enjoy paid access to the applicable lounges when travelling on Cathay Pacific marketed and operated flights.
2. Lounge access is subject to capacity restrictions. Cathay Pacific reserves the right to withdraw/limit the availability of the lounge access benefit from time to time.
3. Lounge passes are valid for one-time entry to the selected lounge as the lounge pass was purchased for only.
4. Eligible members and/or their travel companions purchasing passes for lounge access have the same privileges and benefits as other patrons of the lounge.
5. Lounge features and conditions of entry vary from lounge to lounge. Please visit our website for more details.
6. No discount is available for children or senior citizens. Lounge access is free for children under two years of age.
7. Please allow ample time to enjoy the lounge facilities. Unused lounge passes will not be refunded.
8. Paid lounge passes are non-transferable. If a passenger decides to rebook the flight/date on the same route, the lounge pass can be transferred to the new flight/date within the same booking. Paid lounge passes cannot be transferred to another origin, destination, booking, or passenger, and, if done so, will be treated as forfeited.
9. Lounge passes are non-refundable except in the following scenarios:
   • Flight changes due to disruption.
   • Flight is cancelled by Cathay Pacific.
   • Passenger upgrades to a higher cabin (Business or First) using Upgrade Bid, Asia Miles, bookable upgrade, or by paying the fare difference, on the same route.
10. To request a refund, passengers must fill out and submit the refund request form online* or contact Customer Care within 30 days from the original departure date of the flight for which the lounge pass was purchased. Please note that if a passenger submits a refund request form online, that passenger’s lounge pass will be automatically cancelled. If Cathay Pacific determines that the passenger is eligible for a refund, such refund will only be made in the amount originally charged, and in the original form of payment and currency used, at the time of purchase
11. Amounts paid for lounge passes are not eligible for earning Asia Miles.
12. Other Cathay membership programme terms and conditions apply.
13. To the maximum extent permitted by applicable law, Cathay Pacific reserves the right to adjust the list of applicable lounges and the amounts of the applicable fees, and revise these terms and conditions at any time without notice.
14. These terms and conditions are governed by the laws of Hong Kong. Any dispute arising out of or in connection with these terms and conditions shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.
15. In case of any discrepancies between the English version and any translated version of these terms and conditions, the English version shall prevail.

^{*If the passenger has upgraded to a higher cabin using bookable upgrade, refund requests can be made by contacting Customer Care only.}