Cathay Membership Terms and Conditions

1. The Cathay Membership Programme is provided by AML. AML is wholly owned by CPA, a global airline company with operations, offices, affiliates and Partners located worldwide.
2. The Cathay Membership Programme is open to individuals aged two or above. Minors (individuals aged under 18 years) require the consent of a parent or legal guardian to join the Cathay Membership Programme. Membership is accepted at the sole discretion of AML.
3. Members will be issued with a Membership number and a digital Membership Card that may be viewed in the Member’s account on the Cathay Pacific App or Asia Miles by Cathay App. Members may request for a physical Membership Card and AML may decide to issue physical Membership Cards. The use of this number/card and the associated benefits is deemed to be acceptance of these Terms and Conditions to the benefit of AML, CPA and all Partners.
4. Membership in the Cathay Membership Programme and Membership Cards are not transferable and may only be used by the Member. Misuse of Membership, Membership Card, or programme benefits, including, but not limited to, Fraud and Misconduct, may result in termination or suspension of Membership, or withdrawal of benefits.
5. AML reserves the right to modify the Cathay Membership Programme structure, benefits and other features, including these Terms and Conditions, or to terminate Cathay Membership Programme, at any time. Although AML will use reasonable efforts to notify Members of material changes to Cathay Membership Programme and/or to these Terms and Conditions, it is the responsibility of Members to keep themselves up to date in respect of the Cathay Membership Programme and these Terms and Conditions. Any use of Asia Miles by a Member will be deemed as acceptance of any amendment. AML, CPA and/or Partners will not be liable for loss or damage resulting from any amendment to the Cathay Membership Programme or to these Terms and Conditions.
6. Members under the age of 18 years will not receive any promotional material.
7. Members are responsible for the security of their passwords and AML and CPA shall not be liable in the event that a Member's password is disclosed, whether intentionally or not, so as to allow a third person access to the Member’s account to make transactions.
8. AML reserves the right to investigate or audit a Member's account at any time without prior notice to ensure compliance with these Terms and Conditions; any Partner’s terms and conditions; and any other applicable rules, regulations or terms and conditions. During the course of an investigation or audit, the Member’s account will be temporarily suspended, and the Member will not be permitted to access his/her account nor perform any transactions. 
9. The sale or barter of Asia Miles, Awards or other programme benefits is prohibited and will result in the forfeiture of all Asia Miles or Awards and the cancellation of Membership. Violators will be liable for damages suffered or incurred by AML, CPA and/or Partners.

1. Individuals can apply online on the Website or on the Cathay Pacific or Cathay App, and can quote their Membership number and accrue Asia Miles immediately. However, Asia Miles accrued will only be honoured subject to acceptance by AML of the application to join the Cathay Membership Programme. AML may request further information and/or documents from the individual after the individual has submitted an application prior to acceptance by AML of the application to join the Cathay Membership Programme.
2. Individuals under the age of 18 will be required to provide their guardian’s name and mobile phone number in the application. An OTP will be sent to the guardian’s mobile phone number and the individual must provide such OTP to complete the application. 
3. Application forms are not valid and will not be processed unless completed correctly by the applicant.
4. Membership of the Cathay Membership Programme is at the sole discretion of AML and AML may refuse Membership to any applicant.
5. Multiple Memberships are not permitted. Each Member must maintain only one Membership account.
6. Upon upgrade to Silver status or above, Members will receive a set of personalized baggage name tags. Members may request additional sets of personalized baggage name tags on the Website and may be charged a fee for each set of additional set of personalized baggage name tags according to the Member’s Cathay Membership Programme Status. Shipping fees may apply. Details of the applicable fees may be found on the Website, which may be changed by AML from time to time. For more information, please refer to the ‘ Status Points and Membership status’ section of these Terms and Conditions. 

1. A Cathay Membership Programme Membership account may be closed if the Membership account has not recorded any activity for a consecutive period of 36 months, and any remaining Asia Miles, Status Points and unused benefit entitlements in the account will be cancelled.
2. Members may terminate their Membership at any time by following the steps on our website, Cathay Pacific App or Asia Miles by Cathay app, or contacting our Customer Care team, at which time any outstanding Asia Miles, Status Points, and any unused or unclaimed benefits will be cancelled. Under normal circumstances, we will complete the verification and processing of your account termination within 15 working days after verifying your identity.
3. AML may terminate the Membership of a Member, the right of a Member to use his/her Membership Card (if applicable), and the Member’s access to or use of the Cathay Membership Programme services, facilities and benefits without notice if AML believes that a Member commits Misconduct or Fraud, misuses the Cathay Membership Programme benefits and any Awards, and/or fails to adhere to these Terms and Conditions. In such circumstances, AML may cancel all Asia Miles and Status Points and/or Awards redeemed by(as applicable) the Member.
4. For the avoidance of doubt, AML reserves the right to terminate the duplicate Membership accounts if a Member has opened more than one Membership account and cancel the Asia Miles balance in the account and/or redemption of any Awards (as applicable). 
5. AML may also terminate the Membership of a Member at its complete discretion and in such circumstances may provide the Member with as much prior notice as reasonably practicable. Upon expiry of the notice period, all unused Asia Miles and Status Points will be cancelled. AML may also terminate or suspend the Member’s right to use Cathay Programme Membership facilities, and any benefits and services that the Member may be entitled to. 
6. Termination of Membership for whatever reason shall be without prejudice to the accrued rights and remedies of AML, CPA, Partners and the Member as at the date of termination.
7. Upon the death of a Member the Membership account will be closed and all outstanding Asia Miles, Status Points, and any unused benefit entitlements in the account will be cancelled.
8. If a Member has redeemed Flight Awards or other Awards for himself/herself or others through Fraud then the Member shall without limitation be liable to AML, CPA or Partners for the full price of the Flight Award or other products or services obtained together with all costs and damages incurred or suffered by AML, CPA or Partners as a result thereof.

1. Members may earn Status Points on CPA flights and oneworld Alliance airline flights. Eligible flights entitling Members to earn Status Points will be designated by CPA and AML and may be changed from time to time without notice. CPA and AML may identify additional methods for Members to earn Status Points from time to time.
2. A Member’s number of Status Points determines the Status of that Member under the Cathay Membership Programme. 
3. There are four Statuses under the Cathay Membership Programme:
   i. Green
   ii. Silver
   iii. Gold
   iv. Diamond
   The entry Status is Green. Members may progress to the higher Status by earning Status Points. 
4. Details about the number of Status Points required to qualify for each Cathay Membership Programme Status, and the benefits (including lounge access) associated with each Status are available on the Website and are subject to these Terms and Conditions. 
5. Access to lounges are subject to the Applicable Law of the country that the lounge is located in and the lounge operator’s policies.
6. AML may change the number of Status Points required to qualify for each Cathay Membership Programme Status from time to time.  
7. To earn Status Points, Members must provide their Membership number at the time of making the booking. Members may be asked to provide their Membership number at the time of check in. 
8. Status Points will only be credited to Members that have been successfully enrolled as a Cathay Membership Programme Member. 
9. Status Points are not transferable to any other airline programmes and are not transferable to another Member.
10. In order to be eligible for Status Points, Members must make sure to provide his/her Membership number and his/her name, which should exactly match the name he/she registered with the Cathay Membership Programme.
11. The accrual period for Status Points is 12 months commencing on the first day of each Member’s Membership Period, or if the Member has accrued the required number of Status Points to progress to the next immediate Status, 12 months commencing on the day that the Member progressed to the next immediate Status.  
12. Status Points will expire and will be reset to zero at the end of each Member’s Membership Period if the Member has not accrued the required number of Status Points to progress to the next immediate Status or maintain his/her current Status (except Green Status) during the Member’s Membership Period and the Member’s Status will be reset to Green Status.    
13. If a Member has accrued the required number of Status Points to progress to the next immediate Status, the Member will automatically progress to the next immediate Status and his/her Status Points will be reset to zero upon progressing to the next immediate Status. The Member must accrue the required number of Status Points to maintain or progress to the next immediate Status during the 12 months following the day that the Member progressed to the next immediate Status otherwise the Member’s Status will expire and will be reset to Green Status. 
14. Members may not accrue Status Points on flights they earn frequent flyer points of other airlines at the same time. 
15. Members may accrue Status Points alongside Asia Miles when flying with any oneworld Alliance airlines. 
16. Members will accrue Status Points on the actual fare class flown and not the upgraded fare class if the ticket is not booked and upgraded through Bookable Upgrades. Members will accrue Status Points on the upgraded fare class if the ticket is booked and upgraded through Bookable Upgrades. 
17. Members may not accrue Status Points on any tickets redeemed with Asia Miles or any other frequent flyer points.
18. Members may be entitled to certain Mid-Status Benefits if enough Status points are accumulated by a Member. Please refer to the Website for more details. 
19. If a Member’s air travel is disrupted due to reasons beyond the control of CPA or a oneworld Alliance airline, including without limitation any extreme weather conditions, war, pandemic, or acts of God, and the Member is placed on a different carrier by CPA or the oneworld Alliance airline, the Member will accrue Status Points on the disrupted segments of the purchased tickets based on the original itinerary. 
20. Members who do not accrue the required number of Status Points to progress to the next Status or to maintain their current Status (except from Green), will remain a Green Member.

1. Status benefits are only applicable to flights marketed and operated by CPA, unless otherwise stated in these Terms and Conditions. 
2. Extra legroom seat / preferred seat reservation:
   i. The extra legroom seat / preferred seat reservation benefit allows Gold and Diamond Status Members to reserve extra legroom seats / preferred seat reservation free of charge, subject to these Terms and Conditions. Please refer to the Website for the latest details.
   ii. To claim the extra legroom seat / preferred seat benefit, Gold and Diamond Status Members must reserve an extra legroom seat or a preferred seat when purchasing the ticket or selecting it after purchasing the ticket if it is available through the ‘manage my booking’ function on the Website, by contacting the CPA Customer Care team and making a request for an extra legroom seat or a preferred seat, or making the request at the check-in counter at the airport.
   iii. Extra legroom seats / preferred seats are available for Flight Awards redemptions.
   iv. Extra legroom seat / preferred seat benefit must be claimed at least 24 hours prior to the departure of the flight.
   v. Minors flying under the unaccompanied minors services, and bookings with children and/or infants are not eligible to make extra legroom seat / preferred seat reservation.
3. Advanced seat reservation:
   i. The advanced seat reservation benefit allows Silver, Gold and Diamond Status Members to reserve their seat at the time of purchasing an eligible ticket, subject to these Terms and Conditions.
   ii. A Member’s companion may also enjoy advanced seat reservation when travelling with the Member under the same booking.
   iii. Members must check in at least 20 minutes before the check-in counters close for your flight or the reserved seat will be released.
   iv. Minors flying under the unaccompanied minors services are not allowed to make advanced seat reservations.
   v. Group fares are not eligible.
4. Priority check-in and priority boarding on Air New Zealand-operated flights:
   i. Silver, Gold and Diamond Members travelling on Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong are eligible for priority check-in and priority boarding.
5. Priority online check-in:
   i. All Members may check in for CPA marketed and operated flights online at the Website or on the Cathay Pacific App within 48 hours prior to departure. 
6. Priority check-in:
   i. All Members may check in for CPA marketed and operated flights at dedicated Cathay Membership Programme counters wherever available.
   ii. Silver, Gold and Diamond Members may check in at Business Class counters.
   iii. Diamond Members may check in at First Class counters wherever available.
   iv. A Member’s companion may also enjoy priority check-in when travelling with the Member under the same booking.
   v. Other rules and restrictions may apply including to CPA and/or AML co-branded credit card cardholders. Please refer to the Website for details or the terms and conditions applicable to the relevant CPA and/or AML co-branded credit card. 
7. Priority boarding:
   i. Silver, Gold and Diamond Members are eligible for priority boarding.
   ii. A Member’s companion may also enjoy priority boarding when travelling with the Member under the same booking.
   iii. Other rules and restrictions may apply including to CPA and/or AML co-branded credit card cardholders. Please refer to the Website for details and the terms and conditions applicable to the relevant CPA and/or AML co-branded credit card. 
   
8. Priority standby on Air New Zealand-operated flights:
   i. Silver, Gold and Diamond Members who are travelling on Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong are eligible for priority standby.
   ii. Diamond Members have higher priority than Gold and Silver Members, and Gold Members have higher priority than Silver Members for priority standby tickets.
9. Guaranteed economy class seat:
   i. Gold and Diamond Members are eligible for guaranteed economy class seats on CPA flights purchased in fare class Y.
   ii. Gold Members must reserve such tickets up to 72 hours before departure.
   iii. Diamond Members must reserve such tickets up to 24 hours before departure.
   iv. Guaranteed economy class seat is not applicable to group fares, ID/AD discounts, barter or trade agreement tickets, tickets received as prizes, donated tickets, or Flight Award redemption tickets.
   v. All guaranteed seats must be ticketed and are limited to one seat per Member per flight.
   vi. CPA reserves the right to suspend this benefit without prior notice but will endeavour to offer an alternative solution where possible.
   vii. To book a guaranteed economy seat, Members must call the Cathay Customer Care team. 
10. Guaranteed premium economy class seat:
    i. Diamond Members are eligible for guaranteed premium economy class seats on CPA flights purchased in fare class W.
    ii. Diamond Members must reserve such tickets up to 24 hours before departure.
    iii. Guaranteed premium economy class seat is not applicable to group fares, ID/AD discounts, barter or trade agreement tickets, tickets received as prizes, donated tickets, or Flight Award redemption tickets.
    iv. CPA reserves the right to suspend this benefit without prior notice but will endeavour to offer an alternative solution where possible.
11. Guaranteed business class seat:
    i. Diamond Members are eligible for guaranteed business class seats on CPA flights purchased in fare class J.
    ii. Diamond Members must reserve such tickets up to 24 hours before departure.
    iii. Guaranteed business class seat is not applicable to group fares, ID/AD discounts, barter or trade agreement tickets, tickets received as prizes, donated tickets, or Flight Award redemption tickets.
    iv. CPA reserves the right to suspend this benefit without prior notice but will endeavour to offer an alternative solution where possible.
12. Preferred seating on Air New Zealand-operated flights:
    i. Silver, Gold and Diamond Members who are travelling on Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong can enjoy preferred seating in a dedicated zone located towards the front of the cabin, subject to availability.
13. Baggage privileges:
    i. Baggage privileges for additional checked baggage allowance are available to Gold and Diamond Members.
    ii. Baggage privileges for special cabin baggage allowance are available to Silver, Gold and Diamond Members.
    iii. This additional baggage privilege is only available to Members departing on flights marketed or operated by CPA and do not apply to joint-operating or codeshare flights operated by a third party carrier (with the exception of Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong).
14. Air New Zealand baggage allowance:
    i. Gold and Diamond Members travelling on Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong may have additional checked baggage allowance.
15. Access to CPA Business Class lounges:
    i. Silver Members departing on flights marketed and operated by CPA may access CPA Business Class lounges prior to their flight.
    ii. Gold Members departing on flights marketed and operated by CPA and/or flights marketed and operated by oneworld airlines may access CPA Business Class lounges prior to their flight and may bring one guest into the CPA Business Class lounge.
    iii. Diamond Members departing on flights marketed and operated by CPA and/or oneworld flights may access CPA Business Class lounges prior to their flight and may bring two guests into the CPA Business Class lounge.
    iv. Children under the age of two may be admitted to the lounge provided they are accompanied by an eligible Member who is over the age of 18 without being counted as a guest.
    v. Guests must be travelling under the same booking as the eligible Member or travelling on the same route on the same date. Guests must enter the lounge with the eligible Member.
16. Access to CPA First Class lounges:
    i. Diamond Members departing on flights marketed and operated by CPA and/or oneworld flights may bring two guests into the CPA First Class lounge.
    ii. Guests must be travelling under the same booking as the eligible Member or travelling on the same route on the same date. Guests must enter the lounge with the eligible Member.
    iii. Children under the age of two may be admitted to the lounge provided they are accompanied by an eligible Member over the age of 18 without being counted as a guest.
17. Arrival Lounges:
    i. Gold and Diamond Members arriving on flights marketed and operated by CPA and/or oneworld flights may access CPA Arrival Lounge, where available, on arrival.
    ii. Members may not bring any guests into the lounges.
    iii. Admission to the Arrival Lounges are limited to the day of arrival.
    iv. Gold and Diamond Members must obtain an invitation card at the point of origin to access Arrival Lounges. 
18. Lounge access restrictions and consumption of alcohol in lounges:
    i. Members eligible for lounge access may be required to show proof of their age before entering lounges.
    ii. If alcohol is served in the lounge, individuals under the legal drinking age in the country the lounge is located shall not be served alcohol or consume alcohol. 
19. Air New Zealand Business Class lounge access:
    i. Silver, Gold and Diamond Members travelling in any cabin class on Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong may access the Air New Zealand Business Class lounge at Auckland and Hong Kong airports.
    ii. Air New Zealand domestic lounge access is available to Diamond and Gold Members travelling from Christchurch or Wellington to Hong Kong via Auckland and vice versa. The domestic sector must be marketed and operated by Air New Zealand. Silver Members will be offered lounge access at Auckland and Hong Kong airports.
    iii. Gold Members may bring one guest into the Air New Zealand Business Class lounge.
    iv. Diamond Members may bring two guests into the Air New Zealand Business Class lounge.
    v. Guests must be travelling under the same booking as the eligible Member or travelling on the same route on the same date. Guests must enter the lounge with the eligible Member.
20. Membership Holiday:
    i. Silver, Gold and Diamond Members are eligible for Membership Holidays.
    ii. To initiate a Membership Holiday, such eligible Members should contact the Customer Care Team to make a request. Requests must be made between 7 days and 90 days before the Membership Holiday start date.
    iii. Membership Holidays may not start during the month that the current Membership period will expire or outside of the current Membership period.
    iv. Each Membership Holiday must last for a minimum of 1 month and a maximum of 12 months.
    v. Each Member is permitted to a maximum of 3 Membership Holidays during the Member’s Membership lifetime.
    vi. During a Membership Holiday, the Member’s Status will be preserved without the Member being required to accrue the required number of Status Points to maintain the Status.
    vii. After the Membership Holiday expires, the Member’s Status will no longer be preserved and the Member will resume being subject to the applicable requirements to maintain the Member’s current Status or progress to a higher Status.
    viii. During a Membership Holiday, Members will be unable to accrue any Status Points, but may continue accruing Asia Miles and making redemptions with Asia Miles.
    ix. Members may request a new physical Membership Card to reflect the new expiry date after the Membership Holiday.
    x. Members resuming their Membership following a Membership Holiday may still claim and use their Mid-Status Benefits prior to the expiration of their Membership Period.
    xi. No requests for changes, extensions, and cancellations may be made to a Membership Holiday after the Membership Holiday has commenced.
    xii. Membership Holiday periods may not overlap. 
21. Lounge passes:
    i. All lounge passes described in this section must be booked when booking a ticket.
    ii. 1 Business Class lounge pass will be awarded to Green Members once the Member has achieved 200 Status Points.
    iii. 2 Business Class lounge passes will be awarded to Silver Members once the Member has achieved 450 Status Points.
    iv. 2 Business Class lounge passes will be awarded to Gold Members once the Member has achieved 800 Status Points.
    v. 2 First Class or Business Class lounge passes will be awarded to Diamond Members once the Member has achieved 1,400 Status Points.
    vi. For Green Members, lounge passes are only available to Members or their travel companion on flights operated and marketed by CPA.
    vii. For Silver Members, lounge passes are only available to their travel companions on flights operated and marketed by CPA.
    viii. For Gold members, lounge passes are only available to their travel companions or the Member’s Redemption Group Nominees on flights operated and marketed by CPA.
    ix. For Diamond Members, lounge passes are only available to their travel companions or the Member’s Redemption Group Nominees on flights operated and marketed by CPA.
    x. Travel companions for lounge passes are guests travelling with the Member on the same booking, or travelling on the same flight date, with the same origin and destination, as the Cathay Membership Programme Member.
    xi. Redemption Group Nominees can enjoy the lounge pass without travelling together with the member.
    xii. Lounge passes must be claimed online and are not available at airport check-in.
    xiii. Each lounge pass is valid for 12 months from the date of issue.
    xiv. Lounge passes for Green, Silver, and Gold Members are applicable only for eligible departure Business Class lounges.
    xv. Lounge passes for Diamond Members are applicable only for eligible departure First or Business Class lounges.
    xvi. No cancellation or change may be made after claiming the lounge pass. A physical lounge pass must be presented at the time of entry into the lounge.
    xvii. In case of any flight irregularities, the Member should contact Customer Care Team for assistance.
    xviii. Lounge passes are not available to Members on Membership Holiday.
22. Bookable Upgrades:
    i. Members eligible for Bookable Upgrades may claim the Bookable Upgrade online by submitting a Bookable Upgrade request form to the Customer Care.
    ii. Bookable Upgrades are subject to availability.
    iii. 4 Bookable Upgrade sectors will be awarded to Gold Members with 1,000 Status Points or more.
    iv. 4 Bookable Upgrade sectors will be awarded to Diamond Members with 1,600 Status Points or more.
    v. Bookable Upgrades for Gold Members are available for ultra-short, short, and medium-haul flights.
    vi. Bookable Upgrades for Diamond Members are available for all flight distances.
    vii. Bookable Upgrades for Gold members are applicable to Members or their travel companions on flights operated and marketed by CPA.
    viii. Bookable Upgrades for Diamond Members are applicable to Members, their travel companions, or their Redemption Group Nominees on flights operated and marketed by CPA.
    ix. Each Bookable Upgrade allows one passenger to upgrade to one cabin class above the current booking for one sector.
    x. Travel benefits, Status Points and Asia Miles will be based on the next cabin class once the Bookable Upgrade is successfully claimed.
    xi. Travel companions for Bookable Upgrades are guests travelling with the Member under the same booking.
    xii. Each Bookable Upgrade is valid for 12 months from the date of issue.
    xiii. Requested flight must have confirmed booking and ticket issued on eligible fare classes.
    xiv. Redemption Group Nominees may enjoy Bookable Upgrades without travelling together with the Member.
    xv. Subject to seat availability, Economy fare types Essential and Flex, or Economy fare class Y, B, H, K, M, L and V will be upgraded to Premium Economy fare class E. The Economy Light fare tickets are not eligible for Bookable Upgrades. If Premium Economy Cabin is not available on the flight, the ticket will be upgraded to Business Class fare class I.
    xvi. Subject to seat availability Premium Economy fare classes W and R will be upgraded to Business Class fare class I.
    xvii. Subject to seat availability Business Class fare classes J, C, D, P and I will be upgraded to First Class fare class A.
    xviii. Bookable Upgrades are not eligible for use in conjunction with Asia Miles flight upgrades and companion awards.
    xix. No wait list is allowed for Bookable Upgrades.
    xx. A Bookable Upgrade is subject to applicable taxes and other surcharges.
    xxi. Bookable Upgrade entitlements are status specific and are not available to Members on Membership Holiday.
    xxii. Requests, changes and cancellations must be made online 3 to 360 days before the flight departure date.
    xxiii. Cancelling a Bookable Upgrade will also cancel the confirmed ticket booking.
    xxiv. More than one Bookable Upgrade request for the same flight sector is not allowed.
    xxv. Any rebooking or change of date will be governed by the terms and conditions of the original class ticket.
    xxvi. Not available for redemption, prize, group, ID/AD (industry/agency) discounts or other free tickets.
    xxvii. Not available for Cathay Pacific Holiday packages.
    xxviii. Member can check the distance zones on our Website.
23. Gold companion card:
    i. One Gold companion card will be awarded to Diamond Members for the Diamond Member’s companion once the Diamond Member has achieved 1,800 Status Points.
    ii. Gold companion cards are not available to Members who are on a Membership Holiday.
    iii. Eligible Diamond Members must claim the companion Gold card on the Website within 6 months of the date it is issued.
    iv. The eligible Member must nominate the Member who will claim the companion Gold card. Nominations must be made online for nominees who are enrolling in a new Membership or upgrading from an existing Status.
    v. For nominees who are renewing their Gold Status, the Member making the nomination must call the Customer Care Team to make the nomination.
    vi. The eligible Member making the nomination must:
    • be at least 18 years old;
    • have a valid email address;
    • have obtained consent from the nominee to use his/her personal data for the Gold companion card enrolment; and
    • confirm acceptance of terms and conditions on behalf of nominee and agrees that he/she has been authorized to accept the terms and conditions on behalf of the nominee.
    vii. Nominees must:
    • be at least 12 years old;
    • have a valid email and mailing address.
    viii. Gold companion card Members have a Membership period of 12 months starting from the date they are officially enrolled as a Gold companion card holder.
24. Ticketing arrangement for Diamond Members
    i. On CPA marketed and operated flights, Diamond Members and their travel companions travelling on the same reservation may receive an extended ticketing deadline (“Ticketing Deadline Extension”) when booking their tickets through Customer Care, subject to the terms below. The applicable Ticketing Deadline Extension is as determined by CPA and will be notified to Diamond Members from time to time.
    ii. Failure to issue the ticket before the end of the Ticketing Deadline Extension will result in the reservation being automatically cancelled without prior notice.
    iii. The Ticketing Deadline Extension is not applicable to reservations with flights operated by airline carriers other than CPA.
    iv. Once a booking is created by Diamond Members with the Ticketing Deadline Extension, no amendments may be made to the passengers in the booking, including without limitation, the removal of any passengers in the booking, changing the name of any passengers in the booking, adding any passengers to the booking, etc.
    v. Diamond Members will not be able to apply the Ticketing Deadline Extension to bookings made through any other booking method apart from through Customer Care, such as on the Website or Cathay Pacific App.
    vi. Diamond Members must not commit any Ticketing Abuse.
    vii. CPA may refuse to grant the Ticketing Deadline Extension to any Diamond Members, suspend or terminate any Ticketing Deadline Extension granted to any Diamond Members, or take further action it deems appropriate if CPA believes that a Diamond Member has breached any of these terms and conditions or committed any fraud with respect to the Ticketing Deadline Extension or the Cathay Membership Programme. To the extent permitted by applicable law, CPA may refuse to grant the Ticketing Deadline Extension to any Diamond Members, suspend or terminate any Ticketing Deadline Extension granted to any Diamond Members, or take further action it deems appropriate if CPA believes that a Diamond Member has misused or abused the Ticketing Deadline Extension.

1. To earn Asia Miles, Members must quote their Membership number at the time of reservation and provide their Membership number/card at check-in, when paying the bill or upon delivery of Partner products or services (as applicable). Some Partners may advise of different earning/crediting procedures, which should then be followed by Members.
2. Only certain transactions with Partners are eligible to earn Asia Miles. These are outlined in the Website and the Cathay App, updated from time to time, and may be specifically published by AML and/or Partners.
3. For promotions restricted to a particular market, residency is determined by the Member's mobile phone number as registered with the Cathay Membership Programme.
4. Asia Miles can be earned upon the acceptance of an the Cathay Membership Programme Membership application and the Member is issued with a Membership number.
5. Asia Miles are not transferable to other airline programmes, and AML does not accept the conversion of reward points from other airlines to Asia Miles.
6. Asia Miles are not transferable to non-flight Partner programmes, except in cases specified by AML on the Website and Cathay App.
7. The reward points of Partners can be converted to Asia Miles. Details of these Partners and the relevant conversion details can be obtained on the Website and on the Cathay App.
8. In order to be eligible for Asia Miles, Members must make sure to provide the Partner with his/her Membership number, and if applicable, his/her name, which should exactly match the name he/she registered with the Cathay Membership Programme.
9. The processing time of Asia Miles varies depending on the Partner as well as the type of transaction. For details please refer to the timeframe specified within the terms & conditions of the applicable Partner, or contact the Partner directly.
10. Asia Miles are valid for redeeming Awards as soon as they are credited to a Member's account.
11. Time-based system – for all Miles credited up to and including 31 Dec 2019
    Mileage Credits are valid for three years from the members’ next anniversary month, unless otherwise required by applicable law.
    
    Activity-based system – from 1 Jan 2020 onwards
    Miles credited into a Member’s account on or after 1 Jan 2020 do not expire when a Member performs at least one eligible transaction every 18 months. The expiry date of the Miles balance in the Member’s account under the activity-based system will be automatically extended by 18 months each time the Member has performed an eligible transaction.
    
    An eligible transactions include:
    • Earning Miles
    • Redeeming Miles
    • Miles top-up
    • Conversion of other programme points to Miles
    • Member transferring Miles into or out of his/her account
    • Earning bonus Miles
    • Receiving gift Miles in the Member’s account
    Miles reversal transactions such as refund & cancellation are not eligible transactions.
    
    Members may renew expiring Miles earned under the time-based system by paying a fee ("Miles Renewal Fee"), and such renewed Miles will then fall under the activity-based system. Such Miles Renewal Fee is available on the Website and Cathay App and is subject to change by AML from time to time. 
    
    Miles earned under the activity-based system may not be renewed by the payment of a Miles Renewal Fee.
12. If AML makes an error when crediting a Member’s account with the applicable Asia Miles, AML and CPA's only liability will be to provide the Member with the correct number of Asia Miles.
13. AML reserves the right to adjust or cancel any Asia Miles credited to a Member’s account incorrectly, or not in accordance with, or in breach of, these Terms and Conditions, or the terms and conditions of Partners, at any time, without notice to a Member.

1. Requests for missing Asia Miles will be considered only if the Membership number was properly quoted at the time of reservation and provide their Membership number/card at check-in, when paying the bill or upon delivery of Partner products or services (as applicable). Some Partners may advise of different earning and/or crediting procedures, which should then be followed by Members.
2. Members can claim missing Asia Miles for all transactions and Partners except for spending on eligible credit cards, purchases made on the Cathay Shop, retail transactions purchased from third-party retailers, telecom-related transactions andinsurance-related purchases by completing the online Missing Asia Miles Request Form .
3. Members must claim missing Asia Miles for spending on eligible credit cards, purchases made on the Cathay Shop, retail transactions purchased from third-party retailers, insurance related products except purchased from Cigna, telecom-related transactions, and purchases made on Online Shopping Partners by checking with the relevant Partner directly. 
4. Members can claim missing Asia Miles for Cigna related purchases by emailing wellness-support@cathaypacific.com.
5. Members may be required to submit certain documents when claiming missing Asia Miles. All documents submitted by Members will be retained for record-keeping purposes. Members are required to keep copies for their own reference. AML reserves the right to reject any claim made without the required supporting documents or if AML reasonably believes the supporting documents are not those that have been issued by the Partner and/or AML, as applicable.
   
6. Requests for missing Asia Miles will only be accepted for processing within six months of the transaction date. Missing Asia Miles may take up to 8 weeks after receipt to be credited to the Members’ accounts. 

1. Members will receive monthly account statements regarding his/her monthly account activity Status Points and Asia Miles balance by email. Members may request to receive his/her account statements in paper copies and AML may provide such paper copies. Paper copies of account statements will be sent by post to the Member’s address stated in the Member’s account. Members may request for reprints of paper copy account statements within 12 months from the issue date of the applicable account statement. A service fee will be charged for every printed statement and such fee is subject to change by AML from time to time. Please see the Optional Services and Fees Page for the applicable fee. 
2. Members may also view their account activity, Status Points and Asia Miles balance, and the previous 12 months’ monthly account statements at any time by logging into his/her account on the Website or on the Cathay App or Cathay Pacific App. 

1. A Member may nominate up to five individuals at any one time to be a “Redemption Group Nominee” for whom you can redeem your Asia Miles for Awards.
2. Members may register Nominees to receive Flight Awards and Travel Awards by registering on their Membership account on the Website or on the Cathay App by providing the information required on the Website or on the Cathay App.
3. Members must ensure that the name of the Nominee is correctly registered. If a Member makes any corrections to the name of a registered Nominee, it will be considered as a replacement of such Nominee. 
4. Members may register up to five Nominees free of charge during the Member’s Membership lifetime. Members may, subject to paying the required fee, replace an existing Nominee or add a new Nominee to replace a Nominee that the Member has removed up to five times per Membership Period. Such fee may be changed by AML from time to time. Please refer to the Optional Services and Fees Page for the applicable fee.
5. Subject to the Status of the Member, a service fee may be charged to replace a Nominee or register a Nominee beyond the number of complementary nominations as described above. Such fee may be changed by AML from time to time. Please see the Optional Services and Fees Page for the applicable fees. 
6. Children under the age of 12 and infants may be Nominees, and for redemption purposes will be treated the same as an adult Nominee and require the same Asia Miles for Flight Awards. Corporations or other legal entities cannot be Nominees.
   Terms and conditions apply to child and infant travel, including partner carrier terms and conditions where applicable.
7. Awards must be redeemed by Members on behalf of Nominees. Nominees may not make any redemptions for Awards himself/herself.

1. For Cathay Pacific Marketed Flights, the actual Asia Miles which may be earned by a Member are based on distance zone between the origin airport and destination airport, and the fare class or fare type of travel booked, paid for and ticketed. 
2. For Airline Partner Marketed  Flights, the actual Asia Miles which may be earned by a Member are based on the fare type and fare class flown, of the Great Circle Distance in miles between the origin airport and destination airport.
3. The Asia Miles will only be credited to the Member after the Member has used the ticket.
4. Certain fares and flights are not eligible for earning Asia Miles. These include, without limitation, staff travel, industry/agency discounts, award travel, prize, donation, group and other special discounted tickets, free tickets, chartered flights and certain codeshare flights. Fares and flights that are eligible for earning Asia Miles are determined by AML, Cathay Pacific and Airline Partners (if applicable) and may be changed without notice to Members.
5. For fares and flights that are eligible for earning Asia Miles, Asia Miles may only be earned on the actual fare and fare class paid for by the Member, including any paid upgrade or voluntary downgrades of cabin class. Asia Miles may not be earned on any complementary upgrades, upgrades made through the redemption of Asia Miles, involuntary downgrades, or refunded fares. 
6. If a Member's air travel is disrupted due to reasons beyond the control of CPA or an Airline Partner (including without limitation, poor weather conditions, acts of God, technical malfunctions or difficulties of the aircraft, labour stoppage or shortage, strikes, war, pandemic, change in applicable law or regulation) and the Member is placed on other airline flights for the disrupted segment(s), Asia Miles and Status Points will only be credited to the Member based on the original itinerary that was booked by the Member. In such circumstances, the Member will need to provide supporting documentation to claim the Asia Miles.

1. The applicable earning propositions, eligibility, and requirements for earning Asia Miles with each  non-airline Partner Asia Milesare set out on  the Website and the Cathay App, as may be amended by AML from time to time. Non-airline Partners may apply additional terms and conditions in respect of the availability and eligibility of earning Asia Miles.
2. Hotel stays: Members may earn Asia Miles for each qualifying hotel stay at participating hotel Partners. A hotel stay is defined as any number of consecutive nights at a hotel. Qualifying stays refer to stays at published, rack, corporate or company rates, and not stays at special, group or discount rates. Members may be required to enrol in the applicable loyalty programme of certain hotel Partners to be eligible to earn Asia Miles. For further information, please visit the Website or the Cathay App.
3. Car rentals: Members may earn Asia Miles for each qualifying car rental with participating car rental Partners. Car rentals booked at travel industry or employee rental rates do not qualify. Car rentals may need to be made in conjunction with qualified air travel to qualify. For further information, please visit the Website or the Cathay App.

1. All Asia Miles required for redeeming Flight Awards must be in a Member’s Membership account at the time of making the redemption. Pooling of Asia Miles in different Member’s Membership accounts is not permitted.
2. Redeeming Asia Miles for Flight Awards is subject to capacity control, which may limit the number of seats available for Flight Awards. Members acknowledge that CPA and its Partners reserve the right to limit the number of seats made available for Flight Awards at their absolute discretion.
3. For each Membership account, a maximum of 10 waitlist bookings for Upgrade Awards and Companion Awards may be made at any point in time.  Once the maximum number of waitlist bookings has been reached, the Member must cancel a waitlist booking before a new waitlist booking can be made.
4. The issuance of tickets for Flight Awards is subject to the passenger being responsible for applicable departure taxes, airport or government handling fees, fuel surcharges, security and insurance charges, and any other fees charged by any authorised entity. The passenger shall also be responsible for all other expenses and any other charges, claims or liabilities arising in relation to the use of tickets for Flight Awards. The actual required Miles and government and airport taxes and fees plus all carrier-imposed surcharges for all passengers will be advised at the time of booking. 
5. For the one-way Flight Award (except oneworld Multi-carrier Awards  and except HK Express), a maximum of 2 sectors are allowed, with only 1 transfer provided the transfer is no longer than 24 hours. If the first sector origin airport and the last sector destination airport are located in different cities, but all sectors fall within the same country/region, this itinerary is still treated as a one-way Flight Award. On the other hand, if the first sector origin airport and the last sector destination airport are located in different cities but within the same country/region but where the first sector destination airport is located in a different country/region, this itinerary is not treated as a one-way Flight Award For example, JFK-DFW-LAX can be treated as one-way while JFK-LHR-IAD cannot be treated as one-way.
6. For the round-trip Flight Award (except the oneworld Multi-carrier Awards and HK Express), a maximum of 4 sectors are allowed with 1 stopover. A maximum of 2 sectors only is allowed in each direction, inbound and outbound.
   
   A maximum of 1 open jaw is allowed either at the point of origin or at the turnaround point in a round-trip Flight Award. 
   a. An open jaw at the point of origin (for an itinerary with international flights only) can only be made between different cities of a country/region.
   b. An open jaw at the turnaround point can be made between different cities, no matter whether they are in the same country/region.
   c. Travelling into and out of different airports within the same city is not considered as an open jaw. 
   
   For the round-trip Flight Award without an open jaw, it can contain Maximum 1 stopover plus maximum 2 transfers
   For the round-trip Flight Award with an open jaw at the turnaround point, it can contain 1 open jaw plus maximum 2 transfers
   For the round-trip Flight Award with an open jaw at the point of origin, it can contain 1 open jaw plus maximum 1 stopover plus maximum 2 transfers  
7. The turnaround point of a round-trip Flight Award (except the oneworld Multi-carrier Awards and HK Express) is determined by the following rules:
   a. In a 2-sector itinerary, the first sector destination point must be the stopover point and the turnaround point (an open jaw at the turnaround point is permitted)*; or *for example, in the itinerary of HKG-TPE(open jaw & turnaround point) KHH-HKG.
   b. In a 3-sector itinerary, if an open jaw is not at the point of origin, the open jaw should be the turnaround point; or for example, in the itinerary of HKG-TPE-NRT(open jaw & turnaround point)KIX-HKG.
   c. In a 3-sector itinerary, if there is a transfer but no open jaw involved, the only stopover point must be the turnaround point; or
   d. In a 4-sector itinerary, the second sector destination point must be the stopover point and turnaround point (an open jaw at the turnaround point is permitted).
   e. A transfer point must not become a turnaround point of a round-trip itinerary.
   f. A turnaround point must also be the stopover point.
8. For the round-trip Flight Award, outbound and inbound flights must be booked at the same time.
9. There are two levels (Short – Type 1 and Short – Type 2) of mileage requirements for all short-haul Flight Awards (except the oneworld Multi-carrier Awards). Short – Type 1 applies when the mileage distance of either inbound or outbound itinerary falls between 751 and 2,750 miles and none of its origin, destination or turnaround points include a city in Bangladesh, India, Indonesia, Japan, Nepal or Sri Lanka. If a city in these countries is just acting as a transfer point or stopover (not an origin, destination or turnaround point), Short - Type 1 still applies. Short - Type 2 applies when the mileage distance of either inbound or outbound itinerary falls between 751 and 2,750 miles and the origin, destination or turnaround point includes any city in Bangladesh, India, Indonesia, Japan, Nepal or Sri Lanka.
10. Not all Flight Awards are available through all Airline Partners. Members should refer to the Flight award chart page for details. Flight Awards and participating Airline Partners may be subject to change or withdrawal.
11. Codeshare flights are not eligible for Flight Awards.
12. Only leisure air travel is eligible for Flight Awards. Redemption of Flight Awards for business travel is not permitted. Members must indicate whether the air travel is for leisure or for business when making a redemption for Flight Awards.
13. Tickets for Flight Awards will be issued after the reservation is confirmed. Flight Awards are not permitted for open-dated tickets.
14. Tickets for Flight Awards will be issued automatically and before the ticketing deadline as determined by CPA and Airline Partners, once all the required information has been provided. It should also be noted that:
    a. All required information must be provided at the time of booking.
    b. Flight Awards tickets will not be issued for waitlisted flights.
15. All Flight Award tickets are valid for 12 months from the date of issue, unless otherwise specified.
16. Inbound/Outbound distance zone is based on the one-way distance between the origin airport and destination airport. If connecting sectors are involved, the sector distances should be added together to determine the total one-way distance and the applicable distance zone. Distance zones are applicable to all Flight Award types except the oneworld Multi-carrier Awards and HK Express.
17. Tickets for Flight Awards rebooking (except for HK Express):
    a. Are available for changes of confirmed flight date or flight number, with the same itinerary, same airline, same cabin class and same ticket expiry date.
    b. Flight change fee will apply when one confirmed flight date/number is changed to another confirmed flight date/number.
    c. Are available online at the Website and offline at the Customer Care Team for confirmed Cathay Pacific flights.
    d. Other service fees may apply. Such fees may be changed by AML from time to time. Please refer to the Optional Services and Fees Page for details. 
18. Tickets for Flight Awards may be re-issued (except for HK Express):
    a. Only for travel by the same person.
    b. Provided the ticket is totally unused.
    c. Subject to additional Asia Miles being required if the new journey belongs to a higher distance zone.
    d. Subject to having the same expiry date as the original ticket and for use on the same combination of airlines.
    e. Flight change fee will apply for re-issuing tickets.
    f. Other service fees may apply. Such fees may be changed by AML from time to time. Please refer to the  Optional Services and Fees Page for details.
19. Once tickets for Flight Awards are issued, they are non-transferrable but refundable (except for HK Express):
    a. Provided the ticket is totally unused.
    b. If the refund is requested before ticket expiry date.
    c. Cancellation fee will apply for ticket refund.
    d. Other service fees may apply. Such fees may be changed by AML from time to time. Please refer to the Optional Services and Fees Page for details.
20. Use of Flight Awards is subject to the operating airline's conditions of carriage and other conditions as specified by the operating airline.
21. From time to time, we may offer special promotional rates for award bookings. Such bookings will be subject to the terms and conditions published with each offer, which take precedence over these Terms and Conditions.

1. Members can book their desired Flight Award online on the Website(except for HK Express) or offline by contacting the Customer Care Team.
2. The following are Flight Awards bookable online on the Flight Awards Page:
   a. Standard Awards
   b. Upgrade Awards
   c. Companion Ticket Awards
   d. Certain Airline Partner Awards
   e. Discounted and chartered flight Awards
3. Members or authorised parties making redemption requests through the Customer Care will be required to answer a series of security questions for identity verification and authorisation purposes before a redemption request can be processed. Redemption requests will only be processed where Members or authorised parties are able to answer these questions. Any transaction undertaken by an authorized party is deemed to be made by the Member. 
4. The appropriate number of Asia Miles will be deducted from a Member's account at the time of ticket issuance.
5. Members should immediately report any suspected unauthorised Award claims. AML will decide at its discretion what action, if any, will be taken. AML may refuse to compensate Members with Asia Miles for any unauthorised redemption, should a Member contribute to an unauthorised redemption in any way, by negligence or otherwise, including the disclosure of a Member's password.
6. Other conditions apply to the issuance of Companion Ticket and Upgrade Awards.

1. Standard Awards are available on CPA flights and Partner Airlines.
2. Standard Award is available on all hauls.
3. Standard Award allows mixed cabin redemption. The mileage requirement calculation is based on the haul of each inbound and outbound direction and the prorated ratio derived from Great Circle Distance for each sector. The mileage sum is rounded down to the nearest hundred.
4. Standard Awards allow single-carrier or mixed-carrier redemption. Single-carrier redemption on Standard Awards is available on all Airline Partners (except for HK Express). For mixed-carrier redemption on Standard Awards, a maximum of two carriers is allowed, which must include Cathay Pacific, subject to airline partnership agreement.
5. For mixed-carrier award redemption on itineraries with outbound one-way routes and inbound one-way routes on different Airline Partner, the Asia Miles requirement is calculated based on the sum of the mileage requirement for each outbound and inbound direction based on the required miles applicable to each Airline Partner.
6. Redemptions on multi-destination itineraries where an intermediate destination is further away from the ultimate destination is not allowed.
7. Flight Awards are opened for booking according to the type of Flight Award.
   1. Standard Award on Cathay Pacific can be made up to 360 days prior to departure.
   2. For Standard Award on Partner airlines other than Cathay Pacific, the advance booking start date is subject to individual Partner airlines’ rules.
8. For mileage requirements for Standard Award on Cathay Pacific, and other online redemption Partner airlines, please refer to mileage requirements quoted at the online redemption booking platform. For Standard Awards on Partner airlines without the online redemption capability, please contact Customer Care Team.
9. Standard Award (Cathay Pacific only) allow advance seat reservation for Premium Economy Class or above cabins.
10. The ‘Flight Awards Redemption – General Conditions’ section and ‘Redeeming Flight Awards’ section of these Terms and Conditions apply.

1. Companion Ticket Awards are only available for flights marketed and operated by Cathay Pacific.
2. If Members purchase a First or Business Class ticket for travel, they can also redeem a Companion Ticket. The companion must travel on the same flight, date and class of service. Companion Tickets are only available on round-trip flights.
3. Companion Ticket Awards are valid in eligible fare classes:
   • F, A (First Class)
   • J, C, D, I, P (Business Class)
4. Companion Ticket Awards are available for mixed-carrier bookings for the sectors booked on flights marketed and operated by CPA.
5. Mixed-class flight awards are not available with Companion Ticket Awards.
6. Bookings for Companion Ticket Awards can be made up to 360 days prior to departure.
7. The companion passenger need not be a Nominee in the Member’s redemption group.
8. A Member can redeem one Companion Ticket for every purchased ticket that is printed with the Member's name.
9. When making a claim for a Companion Ticket, the Member must provide all his/her travel details and ticket details of the fare paying ticket to AML.
10. Redemption tickets, prizes, group, industry/agency discounts or other discounted or free tickets cannot be used to qualify for redemption of a Companion Ticket.
11. Any restrictions and rules that apply to the purchased ticket will also apply to the Companion Ticket.
12. Companion Tickets may be cancelled, and the Asia Miles used to redeem the Companion Ticket will be refunded back to the Member making the redemption. Cancellation fee will apply for cancellations and refunds. Other service fees may apply, such fee may be changed by AML from time to time. If the purchased ticket is cancelled, member should contact Customer Care to cancel the Companion Ticket and the Asia Miles used to redeem the Companion Ticket will be refunded back to the Member making the redemption.
13. The ‘Flight Awards Redemption – General Conditions’ section and ‘Redeeming Flight Awards’ section of these Terms and Conditions apply.

1. Upgrade Award and Airport Upgrade Awards are only available for flights marketed and operated by Cathay Pacific.
2. Upgrade Awards may be redeemed online at the Redeem Flight Awards Page or contacting the Customer Care Team.
3. Upgrade Award and Airport Upgrade Award is limited to one CPA ticket and its ticket number should begin with ‘160’ only.
4. Upgrade Awards and Airport Upgrade Awards are not available on mixed-class and mixed-carrier bookings.
5. Member should refer to ticket for Upgrade Award eligibility:
   • For Business Class ticket upgrade to First Class
     • Flex, Essential, Light fare type or
     • Fare class J, C, D, P, I
   • For Premium Economy Class ticket upgrade to Business Class
     • Flex fare type or
     • Fare class W, R
   • For Economy Class ticket upgrade to Premium Economy Class (or upgrade to Business Class for flights without Premium Economy Class)
     • Flex, Essential fare type or
     • Fare class Y, B, H, K, M, L, V (for ticket without Flex/Essential/Light fare type stated)
6. The mileage requirement quoted is based on one-way only, and according to the mileage price at the time deducting miles from members’ account with an upgrade seat confirmation.
7. Upgrade Awards can be booked up to 360 days prior to departure. Airport Upgrade Awards can only be booked during check-in at airport.
8. Members may waitlist for an Upgrade Awards, waitlist will be cancelled if the upgrade is unable to confirm within 96 hours before departure.
9. Members can redeem Asia Miles for an upgrade to the next class of travel from the originally purchased ticket in an eligible fare class/fare types. Upgrade Awards and Airport Upgrade Awards are subject to availability at the time of Upgrade Award reservation or at the time of making the request for the Airport Upgrade (as applicable).
10. To confirm the Upgrade Award or Airport Upgrade Award booking, Members must have a confirmed seat and ticket issued in an eligible fare class/fare type in the lower class of travel on the same flight.
11. Redemption tickets, prizes, group, industry/agency discounts or other discounted or free tickets cannot be used to obtain Upgrade Awards or Airport Upgrade Awards.
12. Fares for infants below two years of age that do not occupy a seat are not eligible for an upgrade. Members must purchase a child fare for infants if they wish to request an Upgrade or Airport Upgrade Awards.
13. For Cathay Pacific flights without Premium Economy Class, upgrading from Economy to Business Class is allowed.
14. Members can redeem Upgrade or Airport Upgrade Awards for their Redemption Group Nominees.
15. The Redemption Group Nominee is not required to travel with the Member if they arrange an Upgrade Award in advance. However, for Airport Upgrade Awards, the Redemption Group Nominee must travel with the Member on the same flight.
16. Airport Upgrade Awards for Redemption Group Nominees will not be accepted if their names have not been registered in advance. Please allow at least 24 hours for the names to be updated.
17. Names of Redemption Group Nominees that appear in reservations must exactly match the names registered with the Cathay Membership Programme.
18. Upgrade and Airport Upgrade Awards cannot be used in conjunction with any bookings that have already been subject to an upgrade or any other promotional offers.
19. Airport Upgrade Awards are not applicable to any onward connecting flights, only the first flight from the departure port.
20. Meals for Airport Upgrade Awards may not be the meals for the upgraded class.
21. The restrictions and rules that apply to the purchased tickets may apply to the Upgrade Award or Airport Upgrade Award ticket.
22. Upgrade Awards and Airport Upgrade Awards may be cancelled, and the Asia Miles used to redeem the Upgrade Award or Airport Upgrade Award will be refunded. Cancellation fee will apply for cancellations and refunds. Other service fees may apply, such fees may be changed by AML from time to time. Please see the Optional Services and Fees Page for the applicable fee.
23. All Asia Miles required for the Upgrade or Airport Upgrade Awards must be earned by the same Member under the same account. Pooling of Miles among more than one Member is not permitted.
24. The original ticket will not be reissued after redemption of Airport Upgrade Awards.
25. Member may need to pay applicable tax/surcharges differences according to the upgraded class of travel.
26. Asia Miles for upgraded travel will be rewarded based on the original class of service purchased and in accordance with these Terms and Conditions.
27. The ‘Flight Awards Redemption – General Conditions’ section and ‘Redeeming Flight Awards’ section of these Terms and Conditions apply.

1. A oneworld Multi-carrier Award is applicable for:
   a. two oneworld Alliance airlines, when Cathay Pacific is not one of your selected carriers; or
   b. three or more oneworld Alliance airlines, when Cathay Pacific is one of your selected carriers.
2. The maximum distance range is up to 50,000 miles.
3. To redeem a oneworld Multi-carrier Award, the total Asia Miles required to determine the award zone is the sum of the sector distance (between the origin airports and destination airports) of all sectors in the itinerary. The Member or Nominee can make a maximum of five stopovers. In addition, two transfers and two open-jaws are permitted.
4. Stopover/Open-jaw is permitted once for one city in the itinerary, and cannot be the same city of the point of origin or point of destination.
5. For multiple-sector Flight Awards, the Asia Miles required to redeem such Flight Award are those of the highest class booked in any single itinerary.
6. An oneworld Multi-carrier Award does not offer travelling on Premium Economy Class.

1. Members and principal holders of a Cathay Pacific co-branded credit card or the Cathay Membership Programme co-branded credit card can enjoy three days or two days priority redemption for selected discounted Flight Awards online from time to time:
   • Three-day priority applies to Silver and above Members who have a Cathay Pacific co-branded credit card (not applicable to the RBC Cathay Pacific Visa Platinum card).
   • Two-day priority applies to all other Members, and principal holders of a Cathay Pacific co-branded credit card (not applicable to the RBC Cathay Pacific Visa Platinum card) or the Cathay Membership Programme co-branded credit card.
2. The ‘Flight Awards Redemption – General Conditions’ section and ‘Redeeming Flight Awards’ section of these Terms and Conditions apply.

1. Award zones are based on the one-way distance per flight sector basis.
2. Extra baggage redemption is available on a per flight sector basis on all Cathay Pacific marketed and operated flights, unless otherwise stated, and is subject to availability and loading.
3. Extra baggage redemption is not available on joint venture and code-share flights.
4. The same redemption rate applies for all classes of travel and for all Members, unless otherwise stated.
5. Extra baggage redemption is only available on journeys when the first sector is a Cathay Pacific flight.
6. Extra baggage redemption are valid for one month from the date of claim, but only for travel on the original itinerary.
7. Extra baggage redemption is not eligible for passengers who are holding the following ticket type:
   • Infant ticket (who does not occupy any seat)
   • Ticket for an extra seat
   • On hold booking
8. Asia Miles used to redeem extra baggage redemption will not be refunded.
9. Extra baggage redemption cannot be transferred.
10. Members holding tickets issued by Cathay Pacific (ticket number beginning with 160) may contact our Customer Care at least 24 hours before flight departure to redeem extra baggage allowance. Members must quote their booking reference number(s) when claiming their extra baggage redemption, maximum 50kg of baggage (for all journeys under weight system) or 3 pieces of baggage (for journeys that under piece system) per flight sector.
11. If the aircraft load permits, Members may also present their Membership Card at all Cathay Pacific check-in counters worldwide upon departure to redeem instant extra baggage allowance.
12. The ‘Flight Awards Redemption – General Conditions’ section and ‘Redeeming Flight Awards’ section of these Terms and Conditions apply.

1. To redeem lounge passes, eligible Members must submit a request on the Website at least 3 weeks prior to flight departure and have the required number of Asia Miles in their Membership account to make the redemption at the time of making the request. If the redemption request is accepted, AML will send you a lounge pass redemption letter. You must present this lounge pass redemption letter to the lounge desk to access the lounge. 
2. Members who are eligible for lounge pass redemption are Silver, Gold, and Diamond Status Members and eligible co-brand card cardholders who are Members. 
3. Silver, Gold, and Diamond Members may also make a lounge pass redemption request at the lounge desk. Acceptance of the redemption request is subject to availability and AML is not obliged to accept such request.  Eligible co-brand card cardholders may not make lounge pass redemption requests at the lounge desk. 
4. The Asia Miles required to make the redemption will be deducted from the Member’s account at the time the Member makes the redemption request. 
5. Please refer to the Website for the number of Asia Miles required to redeem the CPA Business Class Lounge pass and CPA First Class Lounge pass, which may be subject to change from time to time.  
6. Silver, Gold and Diamond Status Members may redeem lounge passes for all CPA Business Class Lounges worldwide. Diamond Status Members may redeem CPA First Class Lounge passes. 
7. Eligible Members may use Asia Miles to redeem lounge passes for their companions, friends or family members, who are not required to be such eligible Member’s Redemption Group Nominees. 
8. Lounge pass redemptions may not be cancelled. AML will not refund any Asia Miles that have been deducted for lounge pass redemptions. 
9. Please refer to the Website for more information about the CPA Business Class Lounge and CPA First Class Lounge. 
10. The ‘Flight Awards Redemption – General Conditions’ section and ‘Redeeming Flight Awards’ section of these Terms and Conditions apply.

1. Hotel, Car Rental and Experience Awards are arranged by Asia Miles Travel Services Limited (Licence No.353953).
2. To view the full terms & conditions of Asia Miles Travel Services Limited, please click here.

1. The purchase of goods and services on Online Shopping Partners is subject to the following terms and conditions and goods and services purchased from iShop may be subject to further terms and conditions of the applicable merchant providing such goods and services. 
2. Online Shopping Partners is operated by ValueDynamx Limited ("ValueDynamx"), a third party service provider. These terms and conditions are for the benefit of and are separately enforceable by each of AML and  ValueDynamx . ValueDynamx may at any time, publish and enforce any additional terms and conditions they feel necessary in relation to the operation of Online Shopping Partners.
3. AML  is not responsible for the content of Online Shopping Partners, the products and services offered on Online Shopping Partners, or the content or availability of any third party websites that link from Online Shopping Partners, including the websites of merchants.
4. In order to earn Asia Miles, you must be a Cathay Membership Programme Member, and be logged on with your Membership account to Online Shopping Partners to access the merchants’ websites via links on Online Shopping Partners. You cannot earn Asia Miles for purchases that you make prior to logging onto Online Shopping Partners.
5. Asia Miles can only be earned by purchasing goods and services from merchants at Online Shopping Partners from the date that the merchant becomes available on Online Shopping Partners.
6. Asia Miles cannot be redeemed for the purchase of goods and services through Online Shopping Partners.
7. Asia Miles cannot be earned from purchases made directly with a merchant. You must log on to Online Shopping Partners through your the Cathay Membership Programme account and visit a merchant’s website through Online Shopping Partners prior to making a purchase.
8. Pending and approved transactions are the sole responsibility of the merchant from whom a purchase is made. AML does not make any representations or warranties regarding any time frame for the approval of a purchase through Online Shopping Partners. The crediting of Asia Miles varies depending on each merchant. AML does not make any representations or warranties regarding the time frame for crediting Asia Miles. 
9. Following a purchase, Asia Miles earned will be posted as "Pending", "Approved" or "Cancelled" by the merchant in your Online Shopping Partners transaction history.
10. Your purchases are tracked and reported back to AML and ValueDynamx by the merchant. AML and/or CPA are not responsible for any errors or delays in reporting transactions.
11. AML may stipulate the calculation of Asia Miles per dollar spent in relation to activity at Online Shopping Partners.
12. AML may at any time, vary the method or procedure for the earning and/or calculation of Asia Miles.
13. If a purchase is cancelled or goods are returned to a merchant before Asia Miles have been credited to you, the pending Asia Miles that would have been earned for the purchase will be cancelled. The Asia Miles, if credited, will then be removed from your Membership account. 
14. Asia Miles earned through Online Shopping Partners can be cancelled for a number of reasons. Merchants are unable to provide the exact reason for cancellation to AML and ValueDynamx. This non-exhaustive list contains the most common reasons why an Online Shopping Partners transaction may be cancelled.
    a. Member returned the product to the merchant or cancelled their service.
    b. Member’s last click to the merchant’s website didn’t come from Online Shopping Partners.
    c. Member used a promotional discount voucher to make their purchase and that voucher was not found on Online Shopping Partners.
    d. Member used a ‘refer a friend’ or similar type incentive by the merchant.
    e. Member already had items in the merchant’s shopping basket and did not start a fresh session when making their purchase.
    f. Member cleared their cookie/web history before making their purchase or has some kind of pop-up/ad blocking software that can affect tracking.
    g. Member’s new registration with the merchant was not deemed as genuine by the merchant.
    h. Member’s payment failed or didn’t meet the requirements of the merchant’s credit check.
    i. Member completed or modified their purchase by telephoning the merchant.
    j. Member’s purchase did not meet the merchant’s terms and conditions.
15. Should AML or ValueDynamx suspect fraudulent or suspicious activity in relation to your Membership account, AML may place your account on hold or suspend transactions.
16. Members that choose to access Online Shopping Partners do so at their own risk. AML is not responsible for any communications from ValueDynamx and/or merchants.
17. All information and data displayed on Online Shopping Partners by AML, ValueDynamx or merchants is offered for informational purposes only, and is binding only to the extent that the contents of any such information or data are expressly incorporated in writing in these terms and conditions.
18. All purchases of goods and services at Online Shopping Partners will be subject to the terms and conditions of the merchant from which they are purchased, including, and not limited to delivery and return policies. If you have any questions or complaints regarding your purchase you must contact the merchant directly.
19. Representations and warranties, if any, are provided by merchants and not AML. AML accepts no liability for defects in the quality or condition of goods and makes no claims, representations or warranties as to the delivery of goods or services to the extent permitted by law.
20. Asia Miles may not be accrued on the purchase of gift vouchers or on taxes and/or delivery charges.

1. To earn Asia Miles, Members are required to follow the approach at the time of payment after dining at the designated Dining Partners:
   a. Pay via the Asia Miles by Cathay App when using the Miles Plus Cash payment option; or show their Membership Card (physical or digital) or QR code generated by the OpenRice App (when the Cathay Membership Programme account is registered under the OpenRice account).
   b. Bind your payment card with your Membership account and pay with your linked payment card to earn the Asia Miles automatically.
2. Members must dine and pay at the location designated by the Dining Partner in order to earn Asia Miles. Members staying at hotels and dining at a Dining Partner at that hotel must settle the payment separately with the Dining Partner in order to earn Asia Miles.
3. The Dining Partners list may be updated without further notice.
4. Members can earn HKD4 = 1 Asia Miles for eligible dining transactions up to a maximum spend of HKD10,000 at Dining Partners in Hong Kong.
5. Cardholders of Standard Chartered Cathay Mastercard® can earn HKD4 = 1 Asia Miles for eligible spending at Dining Partners, plus HKD4 = 1 Asia Miles dining reward when they pay with their card, bringing the total to HKD4 = 2 Asia Miles. Please refer to the Payment Page for details
6. Asia Miles earned are based on the total amount spent including service charges, taxes and tips.
7. If the dining bill is settled by payment card, the name provided by the Member must match the name on the payment card. Payment by another individual’s payment card will not be accepted.
8. To claim missing Asia Miles, Members must complete the online Missing Asia Miles Request Form, together with the copy of dining receipt and the copy of payment receipt. Missing Asia Miles requests must be made within 6 months of the dining transaction date.

1. Members may donate Asia Miles to certain charity organizations designated by AML from time to time, the minimum donation to each charity being 10,000 Asia Miles with further increments of 5,000 Asia Miles being allowed. For the FLY greener programme, the Cathay Membership Programme contribution is calculated based on the length of the journey and your cabin class or one-off with the redemption range from 100 to 999,999 Asia Miles. 
2. The total Asia Miles value of a donation cannot exceed the total Asia Miles accrued and available in a Member's account at time of a request.
3. Only Members can donate Asia Miles for charity, this facility not being available to Nominees.
4. A Member may not donate Asia Miles to other individual Members.
5. Asia Miles have no cash value and are not tax-deductible.
6. AML will not levy any administration fees in respect of charity donations or contributions to the FLY greener programme, with Asia Miles. Members should allow seven days for Asia Miles to be deducted from their accounts. Thereafter, the donation or contribution will be reflected in the Member's statement as a redemption activity.
7. All donations will be considered final and non-reversible once the Asia Miles are deducted from an account.

1. Gift Miles are only available to Members (both givers and recipients) who have at least one valid Asia Miles accrual transaction recorded in each of their accounts for the last 12 months.
2. Gift Miles are sold in blocks of 500 Asia Miles for a fee, with a minimum purchase of 1,000 Asia Miles. A service fee will be charged for each purchase. Such fees may be changed by AML from time to time. Please see the Optional Services and Fees Page for the applicable fees.
3. In a calendar year, a Member can purchase no more than 15,000 Asia Miles for his/her own account, and receive no more than 30,000 Asia Miles from a third party.
4. Gift Miles will appear in the recipient's account within 24 hours of the transaction.
5. All transactions are non-refundable, non-reversible and non-transferable.

1. Members who have 70% of the Asia Miles required to redeem a Flight Award or Travel Award can purchase the remaining 30% in blocks of 2,000 Asia Miles by paying a fee("Top-Up"). Such fees may be changed by AML from time to time. Please see the Optional Services and Fees Page for the applicable fee.
2. A Member can only purchase Asia Miles for Top-Up at the time of making a Award request.
3. There are no refunds of purchased Asia Miles for Miles Top-Up transactions.
4. The existing Asia Miles in the Member’s account will be used before the Member’s Top-Up Asia Miles will be used to redeem the Award. 
5. Any purchased Asia Miles not used toward redeeming the Award will remain in the Member's account. The remaining balance of Asia Miles purchased in the Miles Top-Up transaction cannot exceed 2,000 Asia Miles.
6. The purchase of Asia Miles will be confirmed on the Member's statement as a merchandise sale.
7. The Top-Up option is available for both Flight Awards and Travel Awards, but not applicable for any other type of redemption.

1. Asia Miles can be transferred to the account of any chosen Redemption Group Nominee and subject to the payment of a service fee and such fee may be changed by AML from time to time. For further details of service fees please refer to the Optional Service Fees Page. Transferred Asia Miles are valid for 18 months from the date of transfer, and for the avoidance of doubt are subject to the terms and conditions regarding renewal of Asia Miles above. 
2. Mileage Credits earned under the time-based system can be renewed to the new activity-based system to the extent of mileage credits renewal subject to the payment of a service fee. Such fee may be changed by AML from time to time. For further details of service fees please refer to the Optional Services and Fees. Miles earned under the new activity-based system cannot be renewed.
3. All transactions to transfer Asia Miles are non-refundable and non-reversible.

A Member hereby warrants as follows

1. that the Member shall comply with all applicable laws, statutes, ordinances and regulations regarding use of the Website, Materials and Services.
2. that the Member shall use the Website, Materials and Services solely for legal purposes and will not infringe the rights of any third party in using the Website, Materials and Services.

1. AML, CPA and/or Partners shall not be liable to any Member or Nominee or companion for any indirect or consequential loss, damage or expense of any kind whatsoever arising out of or in connection with the Cathay Membership Programme, the provision of any services, the provision or the refusal to provide any benefits, and Awards, whether such loss, damage or expense is caused by negligence or otherwise, and whether AML, CPA and/or Partners have any control over the circumstances giving rise to the claim or not.
2. Subject to clause 1 of ‘Exclusion and Limitation of Liability’ above and any applicable limitations under the Warsaw Convention or under the carrier conditions of travel, AML, CPA and/or Partners liability in contract, tort or otherwise with respect to any claim arising in respect of acts or omissions under the Cathay Membership Programme including provision and use of Awards, shall be limited to re-crediting the value of the Asia Miles redeemed by the Member in connection with which the matter arises. 
3. AML will endeavour to ensure the availability of products and services provided by Partners but will not be liable for any loss arising from the failure by Partners to provide such products and services. Where a Member uses the services provided by a Partner, their terms and conditions will apply and AML will not be liable for any loss.
4. For the avoidance of any doubt, nothing in these conditions shall exclude liability for death or personal injury caused by negligence. All terms expressed or implied by statute or otherwise on the part of AML, CPA and/or Partners are hereby excluded to the fullest extent permitted by law.

1. For details of how your personal data will be processed, please refer to the CPA’s Customer Privacy Policy  (“Privacy Policy”).

1. AML reserves the right to amend these Terms and Conditions, including any subsection of these Terms and Conditions applicable to any service provided, at any time without prior notice. Your continued Membership and/or use of any service provided by AML will indicate your acceptance of the amendments to the Terms and Conditions. 
2. Members may incur a tax liability or disclosure obligation through use of Asia Miles. AML reserves the right to provide any tax authorities with full details of any Members accrual and redemption of Asia Miles, on request of a tax authority. AML and CPA exclude all liability for cooperating with tax authorities in this manner.
3. Asia Miles and all rights of title to and property in such Asia Miles, remains with AML at all times and never passes to the Member.
4. Risk in respect of theft, or unauthorised or fraudulent redemption associated with Asia Miles passes to the Member as soon as Asia Miles are accrued in a Member’s account.
5. Except as provided in these Terms and Conditions, Asia Miles are not transferable in any way, and cannot be bequeathed, devised or otherwise transferred by operation of law.
6. The failure by AML and/or CPA to exercise or enforce any right herein contained shall not be deemed to be a waiver thereof nor shall it affect AML and/or CPA 's entitlement to take any subsequent action in respect of that right or of any other right.
7. Should any provision of these Terms and Conditions be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of these Terms and Conditions. All provisions not affected by such invalidity or unenforceability shall remain in full force and effect.
8. These Terms and Conditions constitute the entire agreement and understanding of AML, CPA and a Member in respect of the Cathay Membership Programme and supersede all prior written or oral representations, agreements or understandings between them relating to the subject matter of these Terms and Conditions (including any misrepresentation made by AML and/or CPA), other than any fraudulent misrepresentation made by a party to induce the other party to enter into these Terms and Conditions.
9. In the event of any inconsistency between the English version of these Terms and Conditions and a version of these Terms and Conditions in another language, the English version shall prevail.