Please upgrade your web browserYou’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.
Cathay BusinessHelp and support
  • Flights overview

    Latest fares and offers
    Discover the best faresStudent faresOnline booking bonus offerBook a Hong Kong stopover
    Book your flight
    Redeem with milesPay with Miles Plus CashStatus Points and Asia Miles calculatorWhere we flyFlight timetableTravel requirementsInspire your next journeyHold your fareDiscover the Greater Bay Area
    Manage your booking
    Online check-inManage bookingUpgrade your flight experienceBaggage informationLatest travel alertsCheck your flight statusDelays and cancellationsRebook and refund
    Flying with us
    Cabin classesInflight experienceLoungesAirport informationAircraft and fleetPassenger assistanceFly Greeneroneworld
  • Holidays overview

    Book your holidays
    Book with milesBook an experienceRent a carInspiration
    Redeem your miles
    Explore holiday packagesOther holiday partner offers
    Our expanded partnership with Marriott Bonvoy
    Our holiday partners
    Manage your trip
    Manage hotel and package bookingManage redemption booking
  • Shopping overview

    Cathay Shop
    New arrivalsHomeFood and wine Travel & SportsDeals & OffersInspiration
    Our shopping partners
    Milesback
    Spend with Miles Plus Cash at Cathay Shop
    Shop and earn miles on Milesback
  • Wellness overview

    Our wellness partnersInspiration
  • Dining overview

    Our restaurant partnersInspiration
  • Payment overview

    Banking and investmentOther payment partnersInspiration
  • Membership overview

    Cathay membership
    Status PointsEarn and spend Asia MilesStatus benefitsInspiration
    Member account
    My accountMembership summaryLatest transactionsManage milesBenefits and rewardsUpdate profileChange redemption group
    Sign up
    Earn and spend Asia Miles
    • Sign in / uponeworld
    Please upgrade your web browserYou’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.
    Cathay Pacific
    Cathay BusinessHelp and support
    Wi-Fi

    What happens when I do not see the Wi-Fi home page?

    If the Wi-Fi home page is not automatically displayed on your device’s browser, type ‘wifi.cathaypacific.com’ into your browser’s address bar and select enter. The Wi-Fi home page will then be displayed in your device’s browser.

    Please note that Wi-Fi is available shortly after take-off, and there may be areas of outage due to government regulations or a lack of coverage. 

    Related questions

    How do I get online?
    What can I do to improve my Wi-Fi experience inflight?
    How long is the Wi-Fi available for?
    How long will my session last?
    Should I be able to access Wi-Fi at any time during the flight?
    Why can’t I access Wi-Fi when the aircraft is below 10,000 feet?
    Can I switch internet access between devices, or use it simultaneously on more than one device?
    Do I need to enable cookies to use Wi-Fi?
    Can I make calls via messaging apps (e.g. Skype, FaceTime) on Wi-Fi?
    Can I stream videos using my Wi-Fi service?
    Why can’t I access certain content and/or websites?
    Is the inflight Wi-Fi service secure?
    What aircraft are currently equipped with Wi-Fi?
    What payment methods are accepted for Wi-Fi passes?
    How can I get a receipt for my purchase?
    What happens if I get disconnected?
    I forgot my password. What can I do to log back into Wi-Fi?
    How can I save my login details, and do I need them for future flights?
    What prevents an internet connection from being established?
    How can VPN connection issues be resolved?
    Do I have to be a customer of a particular service provider to use Wi-Fi?
    Who can I contact if I have a question or issue with my billing and need a refund?
    What will I see on my bank statement when I purchase a Wi-Fi pass onboard?
    What kind of devices and operating systems can connect to Wi-Fi?
    Select language and location
    Close
    Feedback
    Chat with us
    Back to top
    Feedback
    We're sorry. We've encountered a system error and are unable to process your request. Please try again later.
    We're sorry. We've encountered a system error and are unable to process your request. Please try again later.
    Thank you
    Your feedback will help us improve our website experience.
    If you have questions that require a response, please contact us for assistance.