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Wi-Fi

Can I stream videos using my Wi-Fi service?

While you are technically able to video stream on the Flight Pass and 1-Hour Pass, the quality varies depending on aircraft location and the number of passengers using the system simultaneously. Therefore, a positive streaming experience cannot be guaranteed.

Please note that the Message Pass does not allow for video or audio streaming.

Related questions

How do I get online?

What can I do to improve my Wi-Fi experience inflight?

What happens when I do not see the Wi-Fi home page?

How long is the Wi-Fi available for?

How long will my session last?

Should I be able to access Wi-Fi at any time during the flight?

Why can’t I access Wi-Fi when the aircraft is below 10,000 feet?

Can I switch internet access between devices, or use it simultaneously on more than one device?

Do I need to enable cookies to use Wi-Fi?

Can I make calls via messaging apps (e.g. Skype, FaceTime) on Wi-Fi?

Why can’t I access certain content and/or websites?

Is the inflight Wi-Fi service secure?

What aircraft are currently equipped with Wi-Fi?

What payment methods are accepted for Wi-Fi passes?

How can I get a receipt for my purchase?

What happens if I get disconnected?

I forgot my password. What can I do to log back into Wi-Fi?

How can I save my login details, and do I need them for future flights?

What prevents an internet connection from being established?

How can VPN connection issues be resolved?

Do I have to be a customer of a particular service provider to use Wi-Fi?

Who can I contact if I have a question or issue with my billing and need a refund?

What will I see on my bank statement when I purchase a Wi-Fi pass onboard?

What kind of devices and operating systems can connect to Wi-Fi?

Select language and location

China – the Chinese Mainland, Hong Kong SAR, Macao SAR and Taiwan Region
Hong Kong SAR - English
Chinese Mainland (China) - English
Taiwan China - English
香港特別行政區 - 繁體中文
中国內地 - 简体中文
中國台灣 - 繁體中文

Africa
South Africa - English