Boarding pass
Can I cancel my check-in after I have checked in online and received my Mobile Boarding Pass?
Yes, you can cancel check-in for yourself and your travel companions after receiving Mobile Boarding Pass.
You can cancel check-in with the "Cancel Check-In" button on the "Flight Details" page or the "Online Check-In Confirmation" page after receiving Mobile Boarding Pass.
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I received the Mobile Boarding Pass link from the SMS and/or email. At the airport, why couldn’t I retrieve the Mobile Boarding Pass showing the QR code after I clicked at the hyperlink? It returned with an error instead.
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I have an itinerary with transit at Hong Kong International Airport which is eligible to use Mobile Boarding Pass. Can I use the SMS or email from my inbound flight to retrieve Mobile Boarding Pass for my connecting flight?
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I am travelling to Hong Kong with an onward connection to other destination. Why am I not allowed to use Mobile Boarding Pass after checking in online?
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Can I display all Mobile Boarding Passes for my travel companions on one mobile device at Immigration, Security and Boarding gate if any of them does not equip with any mobile devices?
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Can I save the mobile boarding pass and print it as a hardcopy for declaring my business travel or making any travel claims like insurance from my company?
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Why sometimes do I receive the incomplete / broken SMS link to retrieve Mobile Boarding Pass?
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I have checked in online and offered with the option to send a Mobile Boarding Pass to my mobile device. However, why can’t I select the country code of my mobile phone number in order to receive the SMS link (text message)?
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Why are some passengers not eligible to use Mobile Boarding Pass?
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What happens if someone else picks up my mobile device (smartphones or tablets), click to retrieve the Mobile Boarding Pass and tries to use it to board the flight?
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What are the earliest and latest times for sending Mobile Boarding Pass to my mobile device?
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Can I change my seat after I have checked in online and received my Mobile Boarding Pass?
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Can I click to resend the Mobile Boarding Pass to my mobile devices?
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What should I do if I have problems receiving my Mobile Boarding Pass?
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Can I receive Mobile Boarding Pass for my travel companion?
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If I am eligible for lounge access, can I present the Mobile Boarding Pass to enjoy lounge facilities?
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What is the check-in confirmation?
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What if there is no internet connection, WiFi, or no battery power on the mobile phone?
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Will this Mobile Boarding Pass be accepted at Immigration, Security and at the gate?
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How can I receive a Mobile Boarding Pass?
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What should I need to do in order to receive a Mobile Boarding Pass?
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How do I collect my boarding pass after checking in online?
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What are the earliest and latest times for collecting my boarding pass?
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Who can use Mobile Boarding Pass?
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What is Mobile Boarding Pass?
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Mobile boarding pass
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Self-print boarding pass