You can only use your mobile phone number or email to sign in if they have been verified and set as a sign-in ID.

If you encountered an error when signing in with your mobile phone number or email, please try signing in with your membership number. After signing in, you will be able to link and verify your mobile phone number or email to use as a sign-in ID for next time.

Cathay accounts are locked after several unsuccessful attempts to protect your security. You will need to reset your password  to unlock the account.

Please check your spam inbox to see if the one-time password email dropped there.

You will not be able to sign in to your account if your browser blocks cookies. Please check and set your browser to allow cookies in order to successfully sign in to your membership account

Only one mobile number and email address can be linked to one Cathay membership account. If your mobile number or email address is already linked to another Cathay membership account, you can unlink it or continue to sign in using your membership number.

Please contact Customer Care to reset your password.

Your Cathay membership account holds a lot of private information, including your Asia Miles, Status Points, and personal details. So, it's important that you safeguard your account.

To learn more about how to keep your membership login safe, identify potential phishing emails, report suspicious messages and more, please visit the Protect your account page to learn more.