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    Cathay Pacific
    Cathay for BusinessHelp and support
    Mobile boarding pass

    Why sometimes do I receive the incomplete / broken SMS link to retrieve Mobile Boarding Pass?

    Due to some technical constraints of your mobile operator, sometimes you may receive the SMS link but it was broken and not able to retrieve the Mobile Boarding Pass. In this case, we recommend that you to check with your mobile operator. Usually most mobile operators should be able to send you a link with maximum 160 numbers of characters. If problem cannot be resolved, you can opt to receive the link by email address instead.

    Related questions

    Who can use Mobile Boarding Pass?
    What are the earliest and latest times for collecting my boarding pass?
    Why are some passengers not eligible to use Mobile Boarding Pass?
    I have an itinerary with transit at Hong Kong International Airport which is eligible to use Mobile Boarding Pass. Can I use the SMS or email from my inbound flight to retrieve Mobile Boarding Pass for my connecting flight?
    I am travelling to Hong Kong with an onward connection to other destination. Why am I not allowed to use Mobile Boarding Pass after checking in online?
    Can I display all Mobile Boarding Passes for my travel companions on one mobile device at Immigration, Security and Boarding gate if any of them does not equip with any mobile devices?
    Can I save the mobile boarding pass and print it as a hardcopy for declaring my business travel or making any travel claims like insurance from my company?
    What happens if someone else picks up my mobile device (smartphones or tablets), click to retrieve the Mobile Boarding Pass and tries to use it to board the flight?
    Can I cancel my check-in after I have checked in online and received my Mobile Boarding Pass?
    What are the earliest and latest times for sending Mobile Boarding Pass to my mobile device?
    Can I change my seat after I have checked in online and received my Mobile Boarding Pass?
    Can I click to resend the Mobile Boarding Pass to my mobile devices?
    What should I do if I have problems receiving my Mobile Boarding Pass?
    Can I receive Mobile Boarding Pass for my travel companion?
    If I am eligible for lounge access, can I present the Mobile Boarding Pass to enjoy lounge facilities?
    What is the check-in confirmation?
    How do I collect my boarding pass after checking in online?
    What if there is no internet connection, WiFi, or no battery power on the mobile phone?
    Will this Mobile Boarding Pass be accepted at Immigration, Security and at the gate?
    How can I receive a Mobile Boarding Pass?
    What should I need to do in order to receive a Mobile Boarding Pass?
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