• Login to your account and change your password immediately with a strong password

• Verify your profile details such as your (name, email address, phone number and address etc) have not been not tampered with and they remain intact

• Keep your one-time password (OTP) safe and do not share this with anyone once received
   

• Use the following tips to create a strong password
• Make it at least 12 characters long; the longer, the better
• Mix upper and lower case letters
• Include symbols
• Avoid dictionary words, names and common passwords
• Avoid re-using passwords across different websites and applications
• Change your password every 2-3 months for maximum security
• Keep the password to yourself only
• If you use the same passwords for your email IDs linked to membership accounts or any other social media accounts, we suggest you change your passwords to enhance your protection from social engineering attacks.
   

• You receive an OTP notification even when you're not logged into your account or without your own request

• You receive notification of a user sign In, which you didn’t do

• You notice redeemed miles for bookings or purchases that you never made

• Your account details have changed without consent
  
• Please reset your account password and verify your details. If you still feel that your account has been compromised, then please contact us

 

You can forward the message to us at reportphishing@cathaypacific.com. Make sure to include the complete header information of the suspicious message.

If you suspect any fraudulent transactions on your credit card, we suggest you to reach out to your credit card company immediately and follow their instructions.

If you suspect that your account password has been compromised too, then please login to your account and change your password immediately and at simultaneously.

Verify your account profile and details to ensure that they remain intact.