Shell

1. Loyalty Programme benefits comprise of Member Benefits and Rewards and are applicable for purchase and redemption at Participating Sites.

2. Member Benefits and Rewards are available to Members for the entire duration of their Loyalty Programme membership.

3. Member must present his/ her in-app digital QR code or one-time password to the pump attendants or cashier of the Participating Sites before payment upon his/ her Qualifying Purchase to enjoy Member Benefits and Rewards.

4. Shell has the right to determine, vary or change, or impose restrictions, or remove from time to time, the type, frequency or quantum of Qualifying Purchases eligible for Member Benefits and Rewards, without prior notice or assigning any reasons whatsoever.

5. Members will receive Points from Participating Sites as per the following criteria:

 

a. Fuel (Gasoline & Diesel)
10 Points for every litre of Shell FuelSave Unleaded gasoline or Shell FuelSave Diesel purchased;
15 Points for every litre of Shell V-Power Racing gasoline purchased

b. Helix Lubricant products
4 Points for every HK$1/MOP$1 spending on Shell Helix Power (4 Litres), Shell Helix Protect (4 Litres), Shell Helix Ultra ECT Multi (4 Litres), Shell Helix Ultra 0W-40 (4 Litres), Shell Helix Ultra ECT C2/C3 0W-30 (4 Litres), Shell Helix Ultra Racing 10W-60 (4 Litres);
2 Points for every HK$1/MOP$1 spending on Shell Helix Ultra 5W-40 (4 Litres);
1 Point for every HK$1/MOP$1 spending on other Shell branded Lubricant and Labour and Parts Fee for Oil Change Service

c. Purchase at Shell Select Convenience Store and Shell Car Care Centre
1 Point for every HK$1/MOP$1 purchase. No Point will be awarded for purchase less than HK$1/MOP$1, of tobacco products, rice, Shell promotion premiums, and other specified goods.

 

6. Any purchase which translates to a fraction of Points earned would be rounded off to the lower whole number. e.g. 41.8 litres of Shell FuelSave gasoline will yield 410 Points. Similarly, a purchase of HK$/MOP$208.90 at Shell Select Convenience Store will earn you 208 Points.

 

7. Shell has the discretion to add Points to or deduct Points from Members’ Loyalty Programme account as it sees fit.

 

8. Participating Sites may have seasonal offers, which will reward Members with extra Points for specific purchases. Details of these offers can be found on the App and/or the respective Participating Sites.

 

9. Shell reserves the right to not issue Points in combination with other offers such as promotions or discounts, unless explicitly stated otherwise.

 

10. No points will be awarded for the product, service, vouchers or coupons redeemed items purchased against redemption of points, and redemption of vouchers and coupons, unless explicitly stated otherwise.

 

11. Points earned in each transaction will be credited in real time and can be checked via the App. However, in case of system delays or unforeseen circumstances, the point balance will be updated within 72 hours from the time of transaction without prior notice.

 

12. Points earned as part of Loyalty Programme can be redeemed via the App and fulfilled at Participating Sites.

 

13. Points redemption can only be availed by the Member.

 

14. Points earned can be redeemed for vouchers for purchase at Participating Sites or for other items and services available in Loyalty Programme redemption catalogue.

 

15. Points once redeemed cannot be reversed. Miles purchased against Points will not be refunded or exchanged.

 

16. For Member opting for Point conversion to Asia Miles, he/she must ensure the relevant Cathay’s required membership account information is inputted correctly in the App, otherwise, Shell shall not be responsible for any loss arising therefrom, and the Points converted will not be re-issued.