Please upgrade your web browser
You’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.
Skip to main content
Sign up Help and support
Book a trip
Visit Cathay Shop Visit Cathay Shop
oneworld

The new transaction process

The information below outlines everything you need to know about our updated process, and how to get started with Ariba.

To learn more about registering as a supplier, click here.

Moving your orders and invoices to Ariba Network

  • Upon transitioning, you'll be able to view all purchase orders created on SAP 2/4 HANA in your Ariba Network account
  • You'll be notified via a system generated email from ordersender-prod@ansmtp.ariba.com.
  • Once you receive the PO, login to your Ariba Network account and verify the order
  • If you'd like, you can proceed with the order confirmation and advance shipping notice
  • Please note that you can only submit an invoice once the goods have been received by us and the goods receipt has been updated in the system
  •  If you're unable to submit an invoice, reach out to your contact at Cathay Pacific to ensure the goods receipt/service entry sheet have been completed in the system
  • All orders received over the Ariba Network need to be invoiced through the Ariba Network only
  • Please verify the tax amount and update wherever necessary before submitting the invoice
  • You no longer need to send invoices offline
  • You can no longer submit a consolidated invoice. Each invoice must be associated with an individual PO
  • You can view the status of your invoice directly on the Ariba Network
  • Upon transitioning, you'll be able to view all purchase orders created on SAP 2/4 HANA in your Ariba Network account
  • You'll be notified via a system generated email from ordersender-prod@ansmtp.ariba.com only when the first-time order is generated
  • All orders received over the Ariba Network need to be invoiced through Ariba only
  • Please verify the tax amount and update wherever necessary before submitting the invoice
  • You no longer need to send invoices offline
  • Please check with your Cathay Pacific contact to provide you with the BPO number to invoice against
  • You can view the status of your invoice directly on the Ariba Network
  • Upon transitioning, you'll be able to view all purchase orders created on SAP 2/4 HANA in your Ariba Network account
  • You'll be notified via a system generated email from ordersender-prod@ansmtp.ariba.com.
  • Once you receive the PO, login to your Ariba Network account and verify the order
  • Please note that you can only submit an invoice once the goods have been received by us and the goods receipt has been updated in the system
  • If you are unable to submit an invoice, reach out to your contact at Cathay Pacific to ensure the goods receipt/service entry sheet have been completed in the system
  • All orders received over the Ariba Network need to be invoiced through the Ariba Network only
  • Please verify the tax amount and update wherever necessary before submitting the invoice
  • You no longer need to send invoices offline
  • You can no longer submit a consolidated invoice. Each invoice must be associated with an individual PO
  • You can view the status of your invoice directly on the Ariba Network

All flight order processes will remain as they currently are

  • Create a credit note linked to a PO via the Ariba Network
  • You may select to issue a credit note at the header or line-item level

Choosing your Ariba account

You have the choice between two Ariba account types: Standard and Enterprise. 

The options differ in terms of the price and features available, as outlined below. Suppliers that do not select a fee-based Enterprise account will be defaulted to a free of charge Standard account, with the option to upgrade at any time at their own expense. 

Please visit our FAQ for more information on costs and choosing between the Standard and Enterprise Ariba accounts.  

 

Standard 

(free)

Enterprise 

(fee-based)
Unlimited transactions check check
Interactive emails check check
Centralised dashboard check check
View-access of purchase orders and invoices check
(Limited to most recent 200 documents)		 check
(Unlimited)
Supplier-managed catalogues check check
Report generation check check
24/7 priority customer support from Ariba check check

Process flow

Getting started

Getting started

You will be invited via email containing a registration link.

The email will be sent from ordersender-prod@ansmtp.ariba.com

Create an account

Create an account

The email link will prompt you to create an account and follow the steps to sign up.

If you already have an existing Ariba account that you’d like to use, select log-in instead of sign-up on the initial page.

Account management

Account management

Appoint an Ariba administrator and decide on the type of account required as early as possible.

For more information on how to manage multiple accounts and/or account hierarchy, watch the video on the Ariba website here.

Account registration

Account registration

Make sure you’ve completed all of the necessary steps below:

  • Created your Ariba network supplier account
  • Accepted the Ariba T&C and trading relationship
  • Completed set-ups for PO and and notifications
  • Provided bank details and remittance address

Confirmation

Confirmation

When all criteria are complete, you’ll receive an e-mail notification of when your account will go live and you can begin to transact online.

Transacting

Transacting

Upon completing steps 1-5, you should be able to view all purchase orders created from SAP S/4HANA on your Ariba account.

You will be notified of your succesful registration and receive their Ariba Network ID and username via a system generated email from ordersender-prod@ansmtp.ariba.com