Cookies policy
Cathay Pacific Cookies Policy
Consent
By using this website (cathaypacific.com) (the "Website") you consent to the use of cookies in accordance with this Cookies Policy. Depending on where you are located, you may have seen a pop up to this effect on your first visit to this website; although it will not usually appear on subsequent visits you may withdraw your consent at any time by following the instructions below.
Disabling cookies
If you do not agree to the use of these cookies please disable them by following the instructions for your browser set out here, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific or use our cookies setting disabling tools available here. Please note that some of the services will not function so well if cookies are disabled.
Where the organisation setting the cookie provides an automated disabling tool in respect of its cookie(s) we list the name of that organisation, the category of cookies it sets together with a link to its automated disabling tool. In all other cases, we list the names of the cookies themselves and their source at the date of this Cookies policy so that you can easily identify and disable them if you want through your browser controls.
Some browsers make it possible for you to signal that you do not want your internet browsing activity to be tracked. Disabling tracking may interfere with some uses of the Website and the services provided on the Website.
After your initial visit to the Website we may change the cookies we use. This cookies policy will always allow you to know who is placing cookies, for what purpose and give you the means to disable them so you should check it from time to time.
What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating web domain on your subsequent visits to that domain. Most web pages contain elements from multiple web domains so when you visit the Website, your browser may receive cookies from several sources.
Cookies are useful because they allow a website to recognise a user’s device. Cookies allow you to navigate between pages efficiently, remember preferences and generally improve the user experience. They can also be used to tailor advertising to your interests through tracking your browsing across websites.
Session cookies are deleted automatically when you close your browser and persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the site).
What types of cookies does Cathay Pacific use?
We describe the categories of cookies Cathay Pacific and its affiliates and its contractors use below.
These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to service requests, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but then some parts of our site will not work. These cookies do not store any personally identifiable information.
Cookie Domain | Source | Purpose | Further Information |
---|---|---|---|
Cookie Domain cx.simplyaccessible.com |
Source SimplyAccessible |
Purpose These cookies enable us to comply with US accessibility law and governance. |
Further Information SimplyAccessible's privacy policyOpen a new windowYou may opt outOpen a new window of tracking by Simply Accessible Persistent cookies |
Cookie Domain api.cathaypacific.com |
Source Cathay Pacific |
Purpose These cookies are generated to ensure member stays logged in during the session, so he/she can manage the member account (e.g. updating the member profile, or redeem for tickets) |
Further Information Session cookies |
Cookie Domain baggage.cathaypacific.com | Source Cathay Pacific |
Purpose The cookies in this domain are generated by third party library(socket.io). | Further Information Session cookies |
Cookie Domain cathaypacific.com | Source Cathay Pacific |
Purpose These cookies are for:- remembering whether the visitor has provided cookie opt-in consent, so system can base on that to decide whether to enable the cookies. - remembering the login session of a user | Further Information Session cookies |
Cookie Domain upgrade.cathaypacific.com | Source Cathay Pacific |
Purpose These cookies are for Identifying CX domain at Plusgrade and for load balancing. | Further Information Session cookies |
Cookie Domain discovery.cathaypacific.com | Source Cathay Pacific |
Purpose PHP session cookie associated with embedded content from this domain. | Further Information Session cookies |
Cookie Domain businessplus.cathaypacific.com | Source Cathay Pacific |
Purpose PerimeterX |
Further Information Persistent cookies |
Cookie Domain careers.cathaypacific.com | Source Cathay Pacific |
Purpose This cookie is managed by AWS and is used for load balancing. | Further Information Persistent cookies |
Cookie Domain asiamiles.comapi.asiamiles.com |
Source Asia Miles |
Purpose These cookies are generated to ensure member stays logged in during the session, across Cathay Pacific group websites (e.g. cathaypacific.com and asiamiles.com). |
Further Information Session cookies |
Cookie Domain Fonts.net |
Source CloudFlare |
Purpose Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information. |
Further Information Persistent cookies |
Cookie Domain client.px-cloud.net |
Source PX Cloud |
Purpose PerimeterX |
Further Information Persistent cookies |
Cookie Domain airtrfx.com |
Source Everymundo |
Purpose Cookie associated with sites using CloudFlare, used to identify trusted web traffic. |
Further Information Persistent cookies |
Cookie Domain cdn.appdynamics.comeum-appdynamic.com |
Source AppDynamics |
Purpose To enable us to use and merge client and server side data to better understand bottlenecks causing slow page performance. |
Further Information AppDynamic's privacy policyOpen a new windowYou may opt outOpen a new window of tracking by AppDynamic Persistent cookies. |
We use analytic cookies to analyse how our visitors use our website. This allows us to provide a high quality experience by customising our offerings and identifying and fixing any issues that arise. We may also use these cookies to highlight articles or site services that we think may interest you, based on your usage of the website.
Cookie Domain | Source | Purpose | Further Information |
---|---|---|---|
Cookie Domain hotjar.com |
Source Hotjar |
Purpose To help us understand the website behaviour of our users when they are 'on the page' and to give supporting insights into user experience designs. |
Further Information Hotjar's privacy policyOpen a new window and cookies informationOpen a new windowYou may opt outOpen a new window of tracking by Hotjar Persistent cookies. |
Cookie Domain cdn.branch.io |
Source Branch |
Purpose For tracking installation and auto redirecting customers to Android/iOS APP Store to facilitate APP installation and to provide APP deeplinking. |
Further Information Branch's privacy policyOpen a new windowYou may opt outOpen a new window of tracking by Branch Persistent cookies. |
Cookie Domain content.mkt51.netpages03.net |
Source Silverpop |
Purpose To enable us to track whether or not you have viewed an email sent by us. |
Further Information IBM's privacy policyOpen a new windowYou may opt outOpen a new window of tracking by IBM Persistent cookies. |
Cookie Domain tealiumiq.comtags.tiqcdn.com |
Source Tealium AudienceStream |
Purpose These cookies are used to control the enablement of optional cookies after visitor opts in/out. They also acts as a universal data hub to connect various connectors through API, e.g. Silverpop, Mediamath, Amazon Web Services in order to provide real-time audience profiling, visitor stitching, cookies sync and API trigger. |
Further Information Tealium's privacy policyOpen a new windowYou may opt outOpen a new window of tracking by Tealium Persistent cookies |
Cookie Domain siteintercept.qualtrics.com |
Source Qualtrics |
Purpose This domain is owned by Qualtrics, an analytics company. Site Intercept is used to create targeted, engaging messages to visitors. |
Further Information Qualtrics's privacy policyOpen a new windowYou may opt outOpen a new window of tracking by Qualtrics Persistent cookies |
Cookie Domain experience.adobe.com |
Source Adobe Analytic |
Purpose To report on and understand the performance of the website and its customer experience channels. This helps our business units to optimize campaign and pricing strategies. |
Further Information Adobe Analytics' privacy policyOpen a new windowYou may opt outOpen a new window of tracking by Adobe Analytics Persistent cookies |
Cookie Domain google-analytics.com |
Source Google Analytics | Purpose To report on and understand the performance of the website and its customer experience channels. This helps our business units to optimize campaign and pricing strategies. |
Further Information Google Analytics' privacy policyOpen a new windowYou may opt outOpen a new window of tracking by Google Analytics Persistent cookies. |
These cookies enable our website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some services may not function properly.
Cookie Domain | Source | Purpose | Further Information |
---|---|---|---|
Cookie Domain cdn.optimizely.com |
Source Optimizely |
Purpose Running certain testing on the website to help decision making and achieving best customer experience by personalisation across websites, mobile apps and connected devices. |
Further Information Optimizely's privacy policyOpen a new window and cookies informationOpen a new window You may opt outOpen a new window of tracking by Optimizely Persistent cookies. |
Cookie Domain google-analytics.com |
Source Google Analytics |
Purpose To provide tailored advertising by using data related to website visits for performance tracking, audience retargeting and tactical campaigns. |
Further Information Google Analytics' privacy policyOpen a new windowYou may opt outOpen a new window of tracking by Google Analytics Persistent cookies. |
Cookie Domain tealiumiq.comtags.tiqcdn.com |
Source Tealium Audience Stream CDP |
Purpose By using pseudonymised usage profiles that are combined by Tealium, Tealium AudienceStream will process online signals collected from web & app interactions and your member information to display contents that are personalized to you. |
Further Information Tealium's privacy policyOpen a new windowYou may opt out of tracking by Tealium Persistent cookies. |
Advertising cookies (or targeting cookies) collect information about the browsing habits associated with your device and are used to make advertising more relevant to you and your interests. They are also used by services provided by third parties on this Website, such as ‘Like’ or ‘Share’ buttons in addition to providing the requested functionality. Third parties provide these services in return for recognising that you (or more accurately your device has) have visited a certain website. These third parties put down advertising cookies both when you visit our Website and when you use their services and navigate away from our Website. Third Party cookies also help us show you ads for products, services or causes of other business and organisations that you may be interested in.
You can opt out of some of the advertising cookies set by these third parties at http://www.youronlinechoices.com/uk/your-ad-choicesOpen a new window, and https://www.aboutads.info/choices/Open a new window. Their privacy practices are set out below:
Cookie Domain | Source | Purpose | Further Information |
---|---|---|---|
Cookie Domain yieldoptimizer.comtag.yieldoptimizer.com cs.yieldoptimizer.com yieldoptimizer.com adaraanalytics.com |
Source ADARA |
Purpose To run tactical global media campaigns. |
Further Information ADARA's privacy policyOpen a new window for the data they collect through the tag installed on our websitePersistent cookies. |
Cookie Domain asiamiles.demdex.netdemdex.net |
Source Adobe |
Purpose To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. |
Further Information Adobe's privacy policyOpen a new window for the data they collect through the tag installed on our websiteYou may opt outOpen a new window of receiving Adobe's targeted ads Persistent cookies. |
Cookie Domain criteo.com |
Source Criteo |
Purpose To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. |
Further Information Criteo's privacy policyOpen a new window for the data they collect through the tag installed on our websiteYou may opt out of receiving Critero's ads by visiting the above privacy policy |
Cookie Domain ctnsnet.comconsentag.eu |
Source Crimtan |
Purpose To identify existing visitors of the website and optimisation of global media campaigns. |
Further Information You may opt outOpen a new window of receiving Crimtan's ads.Persistent cookies. |
Cookie Domain doubleclick.netgoogle.com |
Source Google DoubleClick |
Purpose To provide tailored advertising to website customers, media analytics tracking and reporting services |
Further Information Google's advertising privacy policiesOpen a new windowYou may opt outOpen a new window of Google's use of cookies For more information and other opt-out options, please visit 'How you can control advertising cookies' in privacy policies listed above. Persistent cookies. |
Cookie Domain googleadservices.com |
Source Google Adwords |
Purpose To provide tailored advertising by using data related to website visits for performance tracking, audience retargeting and tactical campaigns. |
Further Information Please refer to the Google privacy policies listed above.Persistent cookies. |
Cookie Domain flashtalking.com |
Source Flashtalking |
Purpose Utilise dynamic ads to capture a website user's journey preferences (e.g. origin city, trip type, etc.) to enable us to serve relevant ad content to website visitors and to implement campaign tracking for global teams. |
Further Information Flashtalking's privacy policyOpen a new window for the data they collect through the tag installed on our websiteYou may opt out of receiving personalized advertisements from Flashtalking by visiting the above privacy policy. Persistent cookies. |
Cookie Domain pxl.jivox.com |
Source Jivox |
Purpose To identify existing visitors of the website and optimisation of ad delivery |
Further Information You may opt outOpen a new window of receiving personalized advertisements from Jivox.Persistent cookies. |
Cookie Domain snap.licdn.compx.ads.linkedin.com |
Source LinkedIn |
Purpose To run advertising campaigns, media optimization and performance tracking. |
Further Information You may opt outOpen a new window of receiving personalized advertisements from LinkedIn.Persistent cookies. |
Cookie Domain miaozhen.com |
Source Miaozhen Information Technology Co., Ltd. (“Miaozhen”) |
Purpose To provide tailored advertising to website customers, media analytics tracking and reporting services. |
Further Information Miaozhen’s advertising privacy policyOpen a new windowPersistent cookies. |
Cookie Domain quantserve.comquantcount.com pixel.quantserve.com pixel.quantcount.com rules.quantserve.com rules.quantcount.com secure.quantserve.com |
Source Quantcast |
Purpose Enable Quantcast to measure and understand interactions with the Cathay website, so that we can provide insights to Cathay about how their site visitors and converters are like. These insights also enable Quantcast to help Cathay provide more relevant advertising and content to the target audience, and allow media optimization for marketing campaigns by using data from website visits as well as booking conversions. |
Further Information You may opt outOpen a new window of personalized advertisements.Persistent cookies. |
Cookie Domain go.sonobi.com |
Source Sonobi |
Purpose To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. |
Further Information Sonobi's privacy policyOpen a new window for the data they collect through the tag installed on our websiteYou may opt outOpen a new window of receiving Sonobi's targeted ads Persistent cookies. |
Cookie Domain sojern.com |
Source Sojern |
Purpose To identify existing visitors of the website and optimisation of global media campaigns. |
Further Information Sojern's privacy policyOpen a new window for the data they collect through the tag installed on our websiteYou may opt outOpen a new window of Sojern's tracking methods Persistent cookies. |
Cookie Domain youtube.com |
Source Youtube |
Purpose To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns |
Further Information Google's advertising privacy policiesOpen a new windowYou may opt outOpen a new window of Google's use of cookies For more information and other opt-out options, please visit 'How you can control advertising cookies' in privacy policies listed above. Persistent cookies. |
Cookie Domain facebook.netfacebook.com |
Source Facebook |
Purpose To run advertising campaigns, media optimization and performance tracking. |
Further Information Facebook's cookies policiesOpen a new windowYou may opt out of receiving personalized advertisements from Facebook by visiting the above cookies policies. Persistent cookies. |
Cookie Domain adsrvr.org |
Source The Trade Desk |
Purpose To enable media optimization for marketing campaigns by using data from booking conversions and website visits |
Further Information The Trade Desk's Privacy PolicyOpen a new window for the data they collect through the tag installed on our websiteYou may opt out of receiving The Trade Desk's targeted ads by visiting their privacy policy listed above. Persistent cookies. |
Cookie Domain d16fk4ms6rqz1v.cloudfront.netapp.salecycle.com |
Source SaleCycle |
Purpose To engage in on-site and email retargeting to visitors who have abandoned their shopping carts. |
Further Information SaleCycle's Privacy PolicyOpen a new window for the data they collect through the tag installed on our websiteYou may opt out of receiving SaleCycle's targeted ads by visiting their privacy policy listed above. Persistent cookies. |
Cookie Domain scripts.affiliatefuture.com |
Source AffiliateFuture |
Purpose To use site visit data for running marketing programmes and performance tracking. |
Further Information AffiliateFuture's Privacy PolicyOpen a new windowPersistent cookies. |
Cookie Domain b92.yahoo.co.jp |
Source Yahoo Display Network |
Purpose To use booking conversion and site visit data to run retargeting and prospecting campaigns, media optimization and performance tracking. |
Further Information Yahoo's Privacy PolicyOpen a new window for the data they collect through the tag installed on our websiteYou may opt out of receiving Yahoo's interest-based advertising by visiting their privacy policy listed above. Persistent cookies. |
Cookie Domain tealiumiq.comtags.tiqcdn.com |
Source Tealium Audience Stream CDP |
Purpose These cookies will be used to create audience segment for rolling out advertising contents and offers that include display advertising that are more relevant to the customer. |
Further Information Tealium's privacy policyOpen a new windowYou may opt out Open a new windowof tracking by Tealium Persistent cookies. |
Cookie Domain tiktok.com |
Source Tiktok |
Purpose We use cookies and similar tracking technologies (collectively, "Cookies") to operate and deliver the Partner Platform, including to log you into secure areas of the Partner Platform, to provide certain features, or to improve your experience using the Partner Platform. |
Further Information You may opt outOpen a new window of personalized advertisementsPersistent cookies. |
Cookie Domain taboola.com |
Source Taboola |
Purpose Cookies used by Taboola are generally for tracking user interactions, attributing actions on advertiser sites, and personalizing and optimizing ad recommendations across the Taboola network. |
Further Information You may opt outOpen a new window of personalized advertisementsPersistent cookies. |
Cookie Domain p.teads.tv |
Source Teads |
Purpose To enable Teads to compute statistics on the amount of time spent on the site, the number of pages viewed or particular actions carried out on the site after clicking on a Teads ad as well as to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns |
Further Information You may opt outOpen a new window of personalized advertisementsPersistent cookies. |
Cookie Domain naver.com |
Source Naver |
Purpose The following information may be automatically generated or additionally collected in the process of using the Service or in the course of providing the Service. - IP address, cookies, access logs, date and time of visit, service usage history, bad usage history, device information. |
Further Information You may opt outOpen a new window of personalized advertisementsPersistent cookies. |
Cookie Domain kakao.com |
Source Kakao |
Purpose The personal information collected with the consent of the user are processed for the purposes necessary to provide services such as member management.The personal information processed by the Company and the purposes of use are always disclosed through the Privacy Policy. |
Further Information You may opt outOpen a new window of personalized advertisementsPersistent cookies. |
Cookie Domain skyscanner.com |
Source Skyscanner |
Purpose We use cookies to
|
Further Information You may opt outOpen a new window of personalized advertisementsPersistent cookies. |
Cookie Domain anrdoezrs.netcj.dotomi.com emjcd.com cj.com |
Source Commission Junction |
Purpose To run affiliate campaign tracking on an ongoing basis. |
Further Information You may opt outOpen a new window of personalized advertisementsPersistent cookies. |
In addition to the above cookies, we use Local Shared Objects, also referred to as “Flash cookies,” on our Website. These are used to enhance your user experience, for example, by storing your user preferences and settings, such as your volume/mute settings, and in connection with animated content on our website. Local Shared Objects are similar to browser cookies, but can store more complex data than simple text. By themselves, they cannot do anything to or with the data on your computer. Like other cookies, they can only access personally identifiable information that you have provided on this Website, and cannot be accessed by other websites. To find out more about Flash cookies or how to disable them, please click here http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.
Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links within the email. We may use this information for purposes including determining which of our emails are more interesting to you, to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.
We may also use your IP address and browser type to help diagnose problems with our server, to administer our Website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.
We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users’ demographics.
Cookies policy does not cover third party websites
Please note that this cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this Website.
Changes to the Cookies Policy
We may update this cookies policy and we would encourage you to review the policy from time to time to stay informed of how we are using cookies. This cookies policy was last updated on 14 Jul 2021.
View and update your cookie preferences
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If you wish to change your cookie preferences, please click ‘Change cookie preferences.’ However, the content or functionality of our site may be limited or unavailable if cookies are disabled.
More about Legal and privacy
Customer privacy notice - European Appendix
Customer privacy notice - Non-European Appendix
Customer privacy notice – Mainland China
Customer privacy notice – South Korea
Cathay Pacific Conditions of Carriage (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .
Notification to Passenger Charter of Rights for travel to/ from India (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .
Notification of Rights to Benefits under the Israel Aviation Services Law (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .
ET Conditions of Contracts/ Notices & EC 889 Air Carrier Liability for Passengers/ their Baggage (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .
All downloadable files on this page are in PDF (Portable Document Format) and can be viewed with Adobe Acrobat Reader. You can download the Reader at no cost from the Adobe website, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .