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Cookies policy

Cathay Pacific Cookies Policy

Consent

By using this website (cathaypacific.com) (the "Website") you consent to the use of cookies in accordance with this Cookies Policy.  Depending on where you are located, you may have seen a pop up to this effect on your first visit to this website; although it will not usually appear on subsequent visits you may withdraw your consent at any time by following the instructions below.
 

Disabling cookies

If you do not agree to the use of these cookies please disable them by following the instructions for your browser set out here, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific  or use our cookies setting disabling tools available here. Please note that some of the services will not function so well if cookies are disabled.

Where the organisation setting the cookie provides an automated disabling tool in respect of its cookie(s) we list the name of that organisation, the category of cookies it sets together with a link to its automated disabling tool. In all other cases, we list the names of the cookies themselves and their source at the date of this Cookies policy so that you can easily identify and disable them if you want through your browser controls.

Some browsers make it possible for you to signal that you do not want your internet browsing activity to be tracked. Disabling tracking may interfere with some uses of the Website and the services provided on the Website.

After your initial visit to the Website we may change the cookies we use. This cookies policy will always allow you to know who is placing cookies, for what purpose and give you the means to disable them so you should check it from time to time.

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating web domain on your subsequent visits to that domain. Most web pages contain elements from multiple web domains so when you visit the Website, your browser may receive cookies from several sources.

Cookies are useful because they allow a website to recognise a user’s device. Cookies allow you to navigate between pages efficiently, remember preferences and generally improve the user experience. They can also be used to tailor advertising to your interests through tracking your browsing across websites.

Session cookies are deleted automatically when you close your browser and persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the site).
 

What types of cookies does Cathay Pacific use?

We describe the categories of cookies Cathay Pacific and its affiliates and its contractors use below. 

These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to service requests, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but then some parts of our site will not work. These cookies do not store any personally identifiable information.

Cookie Domain Source Purpose Further Information
Cookie Domain
cx.simplyaccessible.com
Source
SimplyAccessible
Purpose
These cookies enable us to comply with US accessibility law and governance.
Further Information
SimplyAccessible's privacy policyOpen a new window

You may opt outOpen a new window of tracking by Simply Accessible

Persistent cookies
Cookie Domain
api.cathaypacific.com
Source
Cathay Pacific
Purpose
These cookies are generated to ensure member stays logged in during the session, so he/she can manage the member account (e.g. updating the member profile, or redeem for tickets)
Further Information
Session cookies
Cookie Domain
baggage.cathaypacific.com
Source
Cathay Pacific
Purpose
The cookies in this domain are generated by third party library(socket.io).
Further Information
Session cookies
Cookie Domain
cathaypacific.com
Source
Cathay Pacific
Purpose
These cookies are for:
- remembering whether the visitor has provided cookie opt-in consent, so system can base on that to decide whether to enable the cookies.
- remembering the login session of a user
Further Information
Session cookies
Cookie Domain
upgrade.cathaypacific.com
Source
Cathay Pacific
Purpose
These cookies are for Identifying CX domain at Plusgrade and for load balancing.
Further Information
Session cookies
Cookie Domain
discovery.cathaypacific.com
Source
Cathay Pacific
Purpose
PHP session cookie associated with embedded content from this domain.
Further Information
Session cookies
Cookie Domain

businessplus.cathaypacific.com

Source
Cathay Pacific
Purpose
PerimeterX
Further Information
Persistent cookies
Cookie Domain
careers.cathaypacific.com
Source
Cathay Pacific
Purpose
This cookie is managed by AWS and is used for load balancing.
Further Information
Persistent cookies
Cookie Domain
asiamiles.com
api.asiamiles.com
Source
Asia Miles
Purpose
These cookies are generated to ensure member stays logged in during the session, across Cathay Pacific group websites (e.g. cathaypacific.com and asiamiles.com).
Further Information
Session cookies
Cookie Domain
Fonts.net
Source
CloudFlare
Purpose
Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.  
Further Information
Persistent cookies
Cookie Domain
client.px-cloud.net
Source
PX Cloud
Purpose
PerimeterX
Further Information
Persistent cookies
Cookie Domain
airtrfx.com
Source
Everymundo
Purpose
Cookie associated with sites using CloudFlare, used to identify trusted web traffic.
Further Information
Persistent cookies
Cookie Domain
cdn.appdynamics.com
eum-appdynamic.com
Source
AppDynamics
Purpose
To enable us to use and merge client and server side data to better understand bottlenecks causing slow page performance.
Further Information
AppDynamic's privacy policyOpen a new window

You may opt outOpen a new window of tracking by AppDynamic

Persistent cookies.

We use analytic cookies to analyse how our visitors use our website. This allows us to provide a high quality experience by customising our offerings and identifying and fixing any issues that arise. We may also use these cookies to highlight articles or site services that we think may interest you, based on your usage of the website.

Cookie Domain Source Purpose Further Information
Cookie Domain
hotjar.com
Source
Hotjar
Purpose
To help us understand the website behaviour of our users when they are 'on the page' and to give supporting insights into user experience designs.
Further Information
Hotjar's privacy policyOpen a new window and cookies informationOpen a new window

You may opt outOpen a new window of tracking by Hotjar

Persistent cookies.
Cookie Domain
cdn.branch.io
Source
Branch
Purpose
For tracking installation and auto redirecting customers to Android/iOS APP Store to facilitate APP installation and to provide APP deeplinking.
Further Information
Branch's privacy policyOpen a new window

You may opt outOpen a new window of tracking by Branch

Persistent cookies.
Cookie Domain
content.mkt51.net
pages03.net
Source
Silverpop
Purpose
To enable us to track whether or not you have viewed an email sent by us.
Further Information
IBM's privacy policyOpen a new window

You may opt outOpen a new window of tracking by IBM

Persistent cookies.
Cookie Domain
tealiumiq.com
tags.tiqcdn.com
Source
Tealium AudienceStream
Purpose
These cookies are used to control the enablement of optional cookies after visitor opts in/out. They also acts as a universal data hub to connect various connectors through API, e.g. Silverpop, Mediamath, Amazon Web Services in order to provide real-time audience profiling, visitor stitching, cookies sync and API trigger.
Further Information
Tealium's privacy policyOpen a new window

You may opt outOpen a new window of tracking by Tealium

Persistent cookies
Cookie Domain
siteintercept.qualtrics.com
Source
Qualtrics
Purpose
This domain is owned by Qualtrics, an analytics company. Site Intercept is used to create targeted, engaging messages to visitors.
Further Information
Qualtrics's privacy policyOpen a new window

You may opt outOpen a new window of tracking by Qualtrics

Persistent cookies
Cookie Domain
experience.adobe.com
Source
Adobe Analytic
Purpose
To report on and understand the performance of the website and its customer experience channels. This helps our business units to optimize campaign and pricing strategies.
Further Information
Adobe Analytics' privacy policyOpen a new window

You may opt outOpen a new window of tracking by Adobe Analytics

Persistent cookies
Cookie Domain
google-analytics.com
Source
Google Analytics
Purpose
To report on and understand the performance of the website and its customer experience channels. This helps our business units to optimize campaign and pricing strategies.
Further Information
Google Analytics' privacy policyOpen a new window

You may opt outOpen a new window of tracking by Google Analytics

Persistent cookies.

These cookies enable our website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some services may not function properly.

Cookie Domain Source Purpose Further Information
Cookie Domain
cdn.optimizely.com
Source
Optimizely
Purpose

Running certain testing on the website to help decision making and achieving best customer experience by personalisation across websites, mobile apps and connected devices.

Further Information
Optimizely's privacy policyOpen a new window and cookies informationOpen a new window 

You may opt outOpen a new window of tracking by Optimizely

Persistent cookies.
Cookie Domain
google-analytics.com
Source
Google Analytics
Purpose
To provide tailored advertising by using data related to website visits for performance tracking, audience retargeting and tactical campaigns.
Further Information
Google Analytics' privacy policyOpen a new window

You may opt outOpen a new window of tracking by Google Analytics

Persistent cookies.
Cookie Domain
tealiumiq.com
tags.tiqcdn.com
Source
Tealium Audience Stream CDP
Purpose
By using pseudonymised usage profiles that are combined by Tealium, Tealium AudienceStream will process online signals collected from web & app interactions and your member information to display contents that are personalized to you. 
Further Information
Tealium's privacy policyOpen a new window

You may opt out of tracking by Tealium

Persistent cookies.

Advertising cookies (or targeting cookies) collect information about the browsing habits associated with your device and are used to make advertising more relevant to you and your interests. They are also used by services provided by third parties on this Website, such as ‘Like’ or ‘Share’ buttons in addition to providing the requested functionality. Third parties provide these services in return for recognising that you (or more accurately your device has) have visited a certain website. These third parties put down advertising cookies both when you visit our Website and when you use their services and navigate away from our Website.   Third Party cookies also help us show you ads for products, services or causes of other business and organisations that you may be interested in.

You can opt out of some of the advertising cookies set by these third parties at http://www.youronlinechoices.com/uk/your-ad-choicesOpen a new window, and https://www.aboutads.info/choices/Open a new window. Their privacy practices are set out below:

 

Cookie Domain Source Purpose Further Information
Cookie Domain
yieldoptimizer.com
tag.yieldoptimizer.com
cs.yieldoptimizer.com
yieldoptimizer.com
adaraanalytics.com
Source
ADARA
Purpose
To run tactical global media campaigns.
Further Information
ADARA's privacy policyOpen a new window for the data they collect through the tag installed on our website

Persistent cookies.
Cookie Domain
asiamiles.demdex.net
demdex.net
Source
Adobe
Purpose
To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns.
Further Information
Adobe's privacy policyOpen a new window for the data they collect through the tag installed on our website

You may opt outOpen a new window of receiving Adobe's targeted ads

Persistent cookies.
Cookie Domain
criteo.com
Source
Criteo
Purpose
To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns.
Further Information
Criteo's privacy policyOpen a new window for the data they collect through the tag installed on our website

You may opt out of receiving Critero's ads by visiting the above privacy policy
Cookie Domain
ctnsnet.com
consentag.eu
Source
Crimtan
Purpose
To identify existing visitors of the website and optimisation of global media campaigns.
Further Information
You may opt outOpen a new window of receiving Crimtan's ads.

Persistent cookies.
Cookie Domain
doubleclick.net
google.com
Source
Google DoubleClick
Purpose
To provide tailored advertising to website customers, media analytics tracking and reporting services
Further Information
Google's advertising privacy policiesOpen a new window

You may opt outOpen a new window of Google's use of cookies

For more information and other opt-out options, please visit 'How you can control advertising cookies' in privacy policies listed above.

Persistent cookies.
Cookie Domain
googleadservices.com
Source
Google Adwords
Purpose
To provide tailored advertising by using data related to website visits for performance tracking, audience retargeting and tactical campaigns.
Further Information
Please refer to the Google privacy policies listed above.

Persistent cookies.
Cookie Domain
flashtalking.com
Source
Flashtalking
Purpose
Utilise dynamic ads to capture a website user's journey preferences (e.g. origin city, trip type, etc.) to enable us to serve relevant ad content to website visitors and to implement campaign tracking for global teams.
Further Information
Flashtalking's privacy policyOpen a new window for the data they collect through the tag installed on our website

You may opt out of receiving personalized advertisements from Flashtalking by visiting the above privacy policy.

Persistent cookies.
Cookie Domain
pxl.jivox.com
Source
Jivox
Purpose
To identify existing visitors of the website and optimisation of ad delivery
Further Information
You may opt outOpen a new window of receiving personalized advertisements from Jivox.

Persistent cookies.
Cookie Domain
snap.licdn.com
px.ads.linkedin.com
Source
LinkedIn
Purpose
To run advertising campaigns, media optimization and performance tracking.
Further Information
You may opt outOpen a new window of receiving personalized advertisements from LinkedIn.

Persistent cookies.
Cookie Domain
miaozhen.com
Source
Miaozhen Information Technology Co., Ltd. (“Miaozhen”)
Purpose
To provide tailored advertising to website customers, media analytics tracking and reporting services.
Further Information
Miaozhen’s advertising privacy policyOpen a new window

Persistent cookies.
Cookie Domain
quantserve.com
quantcount.com
pixel.quantserve.com
pixel.quantcount.com
rules.quantserve.com
rules.quantcount.com
secure.quantserve.com
Source
Quantcast
Purpose
Enable Quantcast to measure and understand interactions with the Cathay website, so that we can provide insights to Cathay about how their site visitors and converters are like. These insights also enable Quantcast to help Cathay provide more relevant advertising and content to the target audience, and allow media optimization for marketing campaigns by using data from website visits as well as booking conversions.
Further Information
You may opt outOpen a new window of personalized advertisements.

Persistent cookies.
Cookie Domain
go.sonobi.com
Source
Sonobi
Purpose
To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns.
Further Information
Sonobi's privacy policyOpen a new window for the data they collect through the tag installed on our website

You may opt outOpen a new window of receiving Sonobi's targeted ads

Persistent cookies.
Cookie Domain
sojern.com
Source
Sojern
Purpose
To identify existing visitors of the website and optimisation of global media campaigns.
Further Information
Sojern's privacy policyOpen a new window for the data they collect through the tag installed on our website

You may opt outOpen a new window of Sojern's tracking methods

Persistent cookies.
Cookie Domain
youtube.com
Source
Youtube
Purpose
To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns
Further Information
Google's advertising privacy policiesOpen a new window

You may opt outOpen a new window of Google's use of cookies

For more information and other opt-out options, please visit 'How you can control advertising cookies' in privacy policies listed above.

Persistent cookies.
Cookie Domain
facebook.net
facebook.com
Source
Facebook
Purpose
To run advertising campaigns, media optimization and performance tracking.
Further Information
Facebook's cookies policiesOpen a new window

You may opt out of receiving personalized advertisements from Facebook by visiting the above cookies policies.

Persistent cookies.
Cookie Domain
adsrvr.org
Source
The Trade Desk
Purpose
To enable media optimization for marketing campaigns by using data from booking conversions and website visits
Further Information
The Trade Desk's Privacy PolicyOpen a new window for the data they collect through the tag installed on our website

You may opt out of receiving The Trade Desk's targeted ads by visiting their privacy policy listed above.

Persistent cookies.
Cookie Domain
d16fk4ms6rqz1v.cloudfront.net
app.salecycle.com
Source
SaleCycle
Purpose
To engage in on-site and email retargeting to visitors who have abandoned their shopping carts.
Further Information
SaleCycle's Privacy PolicyOpen a new window for the data they collect through the tag installed on our website

You may opt out of receiving SaleCycle's targeted ads by visiting their privacy policy listed above.

Persistent cookies.
Cookie Domain
scripts.affiliatefuture.com
Source
AffiliateFuture
Purpose
To use site visit data for running marketing programmes and performance tracking.
Further Information
AffiliateFuture's Privacy PolicyOpen a new window

Persistent cookies.
Cookie Domain
b92.yahoo.co.jp
Source
Yahoo Display Network
Purpose
To use booking conversion and site visit data to run retargeting and prospecting campaigns, media optimization and performance tracking.
Further Information
Yahoo's Privacy PolicyOpen a new window for the data they collect through the tag installed on our website

You may opt out of receiving Yahoo's interest-based advertising by visiting their privacy policy listed above.

Persistent cookies.
Cookie Domain
tealiumiq.com
tags.tiqcdn.com
Source
Tealium Audience Stream CDP
Purpose
These cookies will be used to create audience segment for rolling out advertising contents and offers that include display advertising that are more relevant to the customer.
Further Information
Tealium's privacy policyOpen a new window

You may opt out Open a new windowof tracking by Tealium

Persistent cookies.
Cookie Domain
tiktok.com
Source
Tiktok
Purpose
We use cookies and similar tracking technologies (collectively, "Cookies") to operate and deliver the Partner Platform, including to log you into secure areas of the Partner Platform, to provide certain features, or to improve your experience using the Partner Platform.
Further Information
You may opt outOpen a new window of personalized advertisements

Persistent cookies.
Cookie Domain
taboola.com
Source
Taboola
Purpose
Cookies used by Taboola are generally for tracking user interactions, attributing actions on advertiser sites, and personalizing and optimizing ad recommendations across the Taboola network.
Further Information
You may opt outOpen a new window of personalized advertisements

Persistent cookies.
Cookie Domain
p.teads.tv
Source
Teads
Purpose
To enable Teads to compute statistics on the amount of time spent on the site, the number of pages viewed or particular actions carried out on the site after clicking on a Teads ad as well as to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns
Further Information
You may opt outOpen a new window of personalized advertisements

Persistent cookies.
Cookie Domain
naver.com
Source
Naver
Purpose
The following information may be automatically generated or additionally collected in the process of using the Service or in the course of providing the Service. - IP address, cookies, access logs, date and time of visit, service usage history, bad usage history, device information.
Further Information
You may opt outOpen a new window of personalized advertisements

Persistent cookies.
Cookie Domain
kakao.com
Source
Kakao
Purpose
The personal information collected with the consent of the user are processed for the purposes necessary to provide services such as member management.
The personal information processed by the Company and the purposes of use are always disclosed through the Privacy Policy.
Further Information
You may opt outOpen a new window of personalized advertisements

Persistent cookies.
Cookie Domain
skyscanner.com
Source
Skyscanner
Purpose
We use cookies to
  • Store your recent browsing history to make the site easier to use
  • Show you more relevant ads on skyscanners and third-party sites
  • Understand how you use our site
Further Information
You may opt outOpen a new window of personalized advertisements

Persistent cookies.
Cookie Domain
anrdoezrs.net
cj.dotomi.com
emjcd.com
cj.com
Source
Commission Junction
Purpose
To run affiliate campaign tracking on an ongoing basis.
Further Information
You may opt outOpen a new window of personalized advertisements

Persistent cookies.

In addition to the above cookies, we use Local Shared Objects, also referred to as “Flash cookies,” on our Website. These are used to enhance your user experience, for example, by storing your user preferences and settings, such as your volume/mute settings, and in connection with animated content on our website. Local Shared Objects are similar to browser cookies, but can store more complex data than simple text. By themselves, they cannot do anything to or with the data on your computer. Like other cookies, they can only access personally identifiable information that you have provided on this Website, and cannot be accessed by other websites. To find out more about Flash cookies or how to disable them, please click here http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.

Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links within the email. We may use this information for purposes including determining which of our emails are more interesting to you, to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

We may also use your IP address and browser type to help diagnose problems with our server, to administer our Website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.

We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users’ demographics.

Cookies policy does not cover third party websites

Please note that this cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this Website.
 

Changes to the Cookies Policy

We may update this cookies policy and we would encourage you to review the policy from time to time to stay informed of how we are using cookies. This cookies policy was last updated on 14 Jul 2021.
 

View and update your cookie preferences

We use third-party cookies to: 

  • Improve your online experience
  • Ensure that our site runs smoothly
  • Remember your site preferences 

If you wish to change your cookie preferences, please click ‘Change cookie preferences.’ However, the content or functionality of our site may be limited or unavailable if cookies are disabled.

More about Legal and privacy

Customer privacy notice - European Appendix

Customer privacy notice - Non-European Appendix

Customer privacy notice – Mainland China

Customer privacy notice – South Korea

Cathay Pacific Conditions of Carriage (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .

Notification to Passenger Charter of Rights for travel to/ from India (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .

Notification of Rights to Benefits under the Israel Aviation Services Law (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .

ET Conditions of Contracts/ Notices & EC 889 Air Carrier Liability for Passengers/ their Baggage (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .

All downloadable files on this page are in PDF (Portable Document Format) and can be viewed with Adobe Acrobat Reader. You can download the Reader at no cost from the Adobe website, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .