Request a lounge pass refund

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Please complete this form to request a refund for lounge passes purchased directly from the Cathay Pacific website. You can request a refund within 30 days from your original flight departure date.

If you redeemed lounge passes using Asia Miles, please note that these are non-refundable.

For other enquiries, please call Customer Care.

All fields are required unless marked as optional

Requester's information

We will use this information to contact you about your refund request.

Requester's family name

Requester's given name

Requester's email address

Confirm email address

Trip information

Enter all details exactly as they appear in the passenger's passport.

Booking reference

I agree to the applicable refund policy and agree to the terms and conditions stated on the Cathay Pacific website. By submitting this form, I will be giving up the lounge access I have purchased.

Cathay Pacific Airways Limited is collecting your personal data for refund processing purpose only. We will permit our third party service providers to use your personal data on our behalf for the purpose of lounge pass refunds. The personal data collected will be retained for seven years. Your personal data is processed in alignment with the Cathay Pacific Customer Privacy Policy.

I confirm that I have obtained the consent of each passenger under this booking to submit this request on their behalf.

Thank you. We’ve received your refund request.

Your refund request has been submitted, and you should shortly receive a confirmation email. For more information and terms and conditions, please visit the Lounge Pass page on our website.

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