Optional services and fees
Other airlines
Cathay Pacific codeshare flights operated by other airlines may have optional service fees that are different from Cathay Pacific's fees. For details, please visit the operating carrier's website.
Japan Airlines (English, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific / Japanese, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific )
LAN Airlines (English, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific / Spanish, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific )
Cathay Pacific optional services and fees
For any itinerary involving a sector to, from and within the US, if you change your itinerary after purchasing any of the optional services (as listed), you will need to re-purchase the service, at the then-current prices, for the new itinerary.
Passengers holding a ticket issued by us (ticket number beginning with 160) and travelling in Economy on flights marketed and operated by us can reserve a seat in advance for an additional fee or free of charge, depending on their eligibility.
For more information, including applicable fees, please visit Reserve your seat.
Acceptance of any bag over 32kg / 70lbs or over 203cm / 80in long in total dimension is subject to prior approval and notification upon booking/reservation.
Overweight / oversize items must be repacked or split into lighter units during check-in otherwise they will not be accepted for carriage. Special arrangements can be made for sporting equipment, musical instruments, pets as baggage, mobility aids, medical equipment and diplomatic baggage.
For charges and more information on purchasing extra baggage, please refer to the Extra baggage page.
Sporting equipment is subject to the applicable standard excess baggage charges if in excess of your standard free baggage allowance.
Click here to view the details of extra baggage charge.
For non-stop flights between Hong Kong SAR and Auckland without extra sectors (wholly within Hong Kong SAR and New Zealand) on Cathay Pacific Airways or Air New Zealand:
- Handling fee for firearms: NZD200/HKD1300 per piece
Except service dogs, no pet or animal of any description will be permitted in our passenger cabin. Pets such as dogs, cats and birds will be crated and transported in the cargo compartment. Please check with the local government office for all documentation required (i.e. health certificates and travel permits) if you plan to fly with your pet.
We are currently not accepting new bookings for pets travelling as check-in baggage until further notice.
We apologise for any inconvenience caused. Alternatively, you may transport your pet with Cathay Cargo.
Please contact your local Cathay CargoOpen a new window office for more information and assistance.
Mobility Aid is defined as an assistive device that is used by individuals with mobility impairments such as cane and walker, crutch and wheelchair.
Assistive Device is defined as any piece of equipment that assists a passenger with a disability to cope with the effects of his or her disability. Such devices are intended to assist a passenger with a disability to hear, see, communicate, manoeuvre or perform other functions of daily life and may include medical devices and medications. Equipment used by a service animal (e.g. hamess, leash, vest) in conjunction with its work as a service animal is also an assistive device. However food is not equipment and therefore when tendered as carry on or check baggage, the standard size, weight, and baggage allowance limits may apply.
Mobility aids and assistive devices that are carried by the passenger can be accepted without charge as specified in the table below in addition to the baggage allowance, provided that the equipment is necessary for the journey.
From/To Destinations in the US
- No limit on assistive devices and mobility aids in addition to the free baggage allowance
Other Destinations
- One assistive device and two pieces of mobility aids per passenger in addition to the free baggage allowance.
For the passenger travelling on two or more sectors e.g. Manila - Hong Kong SAR - Los Angeles where there are different baggage policies for mobility aids and assistive devices, the most generous policy shall apply to all sectors.
The major change under this new rule Baggage Provisions Selection Criteria (Resolution 302) is to switch from following the baggage travel allowance and charges set and agreed on by the industry to following the allowance and charges of the Most Significant Carrier (MSC) in multi-carrier journeys. In addition, journeys originating from or with the furthest point being in the United States will be subject to another definition of MSC.
Most Significant Carrier (MSC) is:
The first carrier crossing the IATA Tariff Area (for travel across one Tariff Area).
Example:
Sector | IATA Tariff Area | Carrier |
---|---|---|
Sector Sydney - Hong Kong SAR(no stop-over) |
IATA Tariff Area Tariff Area 3 to Tariff Area 3 |
Carrier Qantas |
Sector Hong Kong SAR - London |
IATA Tariff Area Tariff Area 3 to Tariff Area 2 |
Carrier Cathay Pacific |
Cathay Pacific is the Most Significant Carrier.
OR
The first carrier crossing the IATA Sub-area (for travel within a Tariff Area).
Example:
Sector | IATA Sub Area | Carrier |
---|---|---|
Sector Sydney - Singapore (no stop-over) |
IATA Sub Area Southwest Pacific to Southeast Asia |
Carrier Qantas |
Sector Singapore - Hong Kong SAR |
IATA Sub Area Southeast Asia to Southeast Asia |
Carrier Cathay Pacific |
Qantas is the Most Significant Carrier.
OR
The first carrier flying an international sector (for travel within a Sub Area).
Example:
Sector | Carrier |
---|---|
Sector Phuket - Bangkok (no stop-over) |
Carrier Thai Airways |
Sector Bangkok - Hong Kong SAR |
Carrier Cathay Pacific |
Cathay Pacific is the Most Significant Carrier.
Example:
Sector | Carrier |
---|---|
Sector Singapore - Bangkok (no stop-over) |
Carrier Singapore Airlines |
Sector Bangkok - Hong Kong SAR |
Carrier Cathay Pacific |
Singapore Airlines is the Most Significant Carrier.
IATA has divided the world into three Tariff Areas but within a Tariff Area there are a few sub areas:
IATA Tariff Areas | Sub areas |
---|---|
IATA Tariff Areas North America, Central and South America, Hawaii |
Sub areas USA, Canada, Mexico |
IATA Tariff Areas North America, Central and South America, Hawaii | Sub areas Caribbean |
IATA Tariff Areas North America, Central and South America, Hawaii | Sub areas Central America |
IATA Tariff Areas North America, Central and South America, Hawaii | Sub areas South America |
IATA Tariff Areas Europe, Middle East |
Sub areas Europe |
IATA Tariff Areas Europe, Middle East | Sub areas Middle East |
IATA Tariff Areas Europe, Middle East | Sub areas Africa |
IATA Tariff Areas Asia, Guam, Southwest Pacific |
Sub areas Japan, Korea |
IATA Tariff Areas Asia, Guam, Southwest Pacific | Sub areas Southeast Asia |
IATA Tariff Areas Asia, Guam, Southwest Pacific | Sub areas South Asian Subcontinent |
IATA Tariff Areas Asia, Guam, Southwest Pacific | Sub areas Southwest Pacific |
For journeys originating from or with the furthest point being in the United States, exceptions imposed by the Department of Transportation of the US Government will be in place.
For instance:
Sector | Excception |
---|---|
Sector Boston - Los Angeles - Hong Kong SAR - Los Angeles - Boston |
Excception Exception applies |
Sector Hong Kong SAR - Vancouver - New York City - Hong Kong SAR |
Excception Exception applies |
Sector Hong Kong SAR - Los Angeles - Toronto - Hong Kong SAR |
Excception Exception does NOT apply |
If the exception applies:
- The MSC must be the Marketing Carrier for codeshare flights.
Example: Los Angeles - Hong Kong SAR travel with tickets bought from American Airlines but the flight is operated by Cathay Pacific.
American Airlines is the Most Significant Carrier. - The whole journey should be taken into account when determining the MSC even if the traveller checks out their baggage at one point during the journey.
Flight sectors | Fee per sector^ |
---|---|
Flight sectors Hong Kong to/from airports in:
|
Fee per sector^ HKD 1150 / USD 150 |
Flight sectors Others |
Fee per sector^ HKD 500 / USD 65 |
^The fee is paid in the local currency equivalent based on the exchange rate on the date of purchase. Bookings from certain countries/regions, including India and Nepal, may incur a sales tax.
Type of service | Online self-service | Online self-service | Other channels* | Other channels* | ||
---|---|---|---|---|---|---|
Type of service Request or replace Cathay physical membership card or personalised baggage name tags** |
Online self-service USD20 |
Online self-service 2,000 |
Other channels* USD50 |
Other channels* 5,000 |
||
Type of service Statement reprint |
Online self-service - |
Online self-service - |
Other channels* USD50 |
Other channels* 5,000 |
||
Type of service Change of Redemption Group NomineesApplicable to replacement of each existing Nominee or registration of each new Nominee to replace a previously deleted Nominee. |
Online self-service USD50 |
Online self-service - |
Other channels* USD75 |
Other channels* - |
||
Type of service Flight award ticket changes*
|
Online self-service USD50 |
Online self-service 7,500 |
Other channels* USD50 |
Other channels* 7,500 |
||
Type of service Flight award ticket flight cancellation*Cancellation must be requested before the ticket expiry date and is not applicable for partially used tickets. * Charge per ticket, per occurrence. |
Online self-service USD120 |
Online self-service 17,000 |
Other channels* USD120 |
Other channels* 17,000 |
||
Type of service Booking and ticketing service fee*Applicable only to all Cathay Pacific flight change request via other channels. * Charge per booking, per occurrence. |
Online self-service - |
Online self-service - |
Other channels* USD40 |
Other channels* 6,000 |
||
Type of service Express Lifestyle Award redemption letter processingExpress courier service lead-time of redemption letters is around 4 working days for mailing addresses in Hong Kong, and around 10 working days for mailing addresses outside Hong Kong, depending on mailing location. |
Online self-service USD50 |
Online self-service 5,000 |
Other channels* USD50 |
Other channels* 5,000 |
||
Type of service Lifestyle Award redemption letter replacementApplicable if a lifestyle award redemption letter is lost. |
Online self-service - |
Online self-service - |
Other channels* USD50 |
Other channels* 5,000 |
||
Type of service Asia Miles renewalIn blocks of 2,000 Asia Miles. |
Online self-service USD40(per block) |
Online self-service - |
Other channels* USD100(per block) |
Other channels* - |
||
Type of service Asia Miles transferInitial block transfer of 10,000 Asia Miles |
Online self-service USD170(initial block) |
Online self-service - |
Other channels* USD250(initial block) |
Other channels* - |
||
Type of service Asia Miles transferFurther transfers in blocks of 5,000 Asia Miles |
Online self-service USD140 |
Online self-service - |
Other channels* USD200 |
Other channels* - |
||
Type of service Asia Miles Gift Miles™Minimum purchase of 1,000 Asia Miles |
Online self-service USD32.5(initial block) |
Online self-service - |
Other channels* - |
Other channels* - |
||
Type of service Asia Miles Gift Miles™Further purchase in blocks of 500 Asia Miles |
Online self-service USD16.25(per block) |
Online self-service - |
Other channels* - |
Other channels* - |
||
Type of service Asia Miles Gift Miles™Service fee per purchase. |
Online self-service USD20(per purchase) |
Online self-service - |
Other channels* - |
Other channels* - |
||
Type of service Asia Miles Top-Up®In blocks of 2,000 Asia Miles |
Online self-service USD60(per block) |
Online self-service - |
Other channels* USD60(per block) |
Other channels* - |
* Other channels include the Customer Care, live chat service and any non-online self-service channels.
** Upon upgrading to a status, Members will receive a set of personalised baggage name tags, and they can request a physical membership card or additional sets of personalised baggage name tags online:
- Green members are able to view their digital membership card on web and mobile app.
Each physical membership card or set of baggage name tags that are not complimentary will be charged at USD20 or 2,000 Asia Miles. Standard shipping is free of charge. In all cases, if express courier shipping is required, there is a fee of USD50 or 5,000 Asia Miles for each request.
Extra seat for personal comfort or medical reason | The additional charge for a 2nd seat requested by a passenger must not be less than the applicable fare paid by the passenger for the 1st seat. |
Cabin bulky baggage (for musical instruments, diplomatic bags and religious idol) | The additional charge for a 2nd seat requested by a passenger must not be less than the applicable fare paid by the passenger for the 1st seat. |
Stretcher | Cathay Pacific - charge for eight seats on Economy one way adult fares. |
Cake | HKD300^ (or equivalent in local currency) |
Booking and ticketing service fee (non-Cathay Pacific tickets) |
USD39^ (or equivalent in local currency) per person per transaction EXCEPTION: Transaction in Hong Kong SAR - HKD300^ |
Booking and ticketing service fee (tickets purchased through a travel agent) | USD60^/HKD470^ per booking for changes made through Customer Care |
^Charge is paid in HKD for any sector departing from Hong Kong SAR. For any sector departing from other destinations, the charge is paid in the local currency equivalent of the USD fee, by using the USD exchange rate at the point of sale on the date of purchase – the local currency fee is therefore subject to currency fluctuation. Bookings from certain points of sale, including India and Nepal, may incur a sales tax..