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Complaints, compliments and suggestions

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If you need any assistance with your baggage or upcoming trip, please click on the options below for advice and quick self-servicing.

Booking or ticket related

Booking or ticket related

Lost and damaged baggage

Lost and damaged baggage

Other FAQs

Other FAQs

Feedback form

Your feedback is very important to us and is always considered when we review or improve our services. Share with us your experience with our flight and services.

Simply submit your feedback below or if you prefer, contact us via email

Please note that we are only able to handle feedback from our customers or their authorised representatives, in order to ensure data privacy compliance.

All fields are required unless marked as optional.

Note: An Online Dispute Resolution (ODR) platform has been set up by the European Commission: http://ec.europa.eu/consumers/odr/ which provides easy access to alternative dispute resolution (ADR).

Please note Cathay Pacific Airways is not currently subscribed to an approved ADR scheme, nor are we obliged to do so, and therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

Feedback type

Please tell us the type of feedback you have:

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Your feedback relates to:
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Customer information

Please enter exact name printed on air ticket

Please enter exact name printed on air ticket

Cathay membership programme (optional)

Status

Contact information

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Feedback details

General consent

Consent to the Collection and Use of Personal Information

All personal data provided in this form will only be used for the purposes of processing your request for Cathay Pacific and Cathay Dragon to process your comments, handling your feedback form and verifying your identity. You have the right to request access to and correction of your personal data held by us. Request for access or correction should be made in writing to Data Protection Officer, Cathay Pacific Airways Limited. The data may be transferred to an authorised third party providing services to the airlines in relation to the above purposes. Please visit our "Legal & Privacy – Data Privacy & Security Policy” page at www.cathaypacific.com for full details of Customer Privacy Policy.

We’ve received your feedback

Thank you for contacting Cathay Pacific. Your feedback has been successfully recorded in our system.  You will be receiving an acknowledgement message at the email address you provided, through which supporting documents or attachments can be submitted.