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If you need any assistance with your baggage or upcoming trip, please click on the options below for advice and quick self-servicing.

Booking or ticket related

Booking or ticket related

Lost and damaged baggage

Lost and damaged baggage

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Other FAQs

Feedback form

Your feedback is very important to us and is always considered when we review or improve our services. Share with us your experience with our flight and services.

Please note that we are only able to handle feedback from our customers or their authorised representatives, in order to ensure data privacy compliance.

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Please enter exact name printed on air ticket

Please enter exact name printed on air ticket

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General consent

Consent to the Collection and Use of Personal Information

All personal data provided in this form will only be used for the purposes of processing your request for Cathay Pacific to process your comments, handling your feedback form and verifying your identity. You have the right to request access to and correction of your personal data held by us. Request for access or correction should be made in writing to Data Protection Officer, Cathay Pacific Airways Limited. The data may be transferred to an authorised third party providing services to the airlines in relation to the above purposes. Please visit our "Legal & Privacy – Data Privacy & Security Policy” page at www.cathaypacific.com for full details of Customer Privacy Policy.

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Thank you for contacting Cathay Pacific. Your feedback has been successfully recorded in our system.  You will be receiving an acknowledgement message at the email address you provided, through which supporting documents or attachments can be submitted.