Please upgrade your web browser
You’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.
Skip to main content
Sign up Help and support
Book a trip
Visit Cathay Shop Visit Cathay Shop
oneworld

Complaints, compliments and suggestions

We're here to help

If you need any assistance with your baggage or upcoming trip, please click on the options below for advice and quick self-servicing.

Booking or ticket related

Booking or ticket related

Lost and damaged baggage

Lost and damaged baggage

Other FAQs

Other FAQs

Feedback form

Your feedback is very important to us and is always considered when we review or improve our services. Share with us your experience with our flight and services.

Simply submit your feedback below or if you prefer, contact us via email

Please note that we are only able to handle feedback from our customers or their authorised representatives, in order to ensure data privacy compliance.

All fields are required unless marked as optional.

 

Feedback type

Please tell us the type of feedback you have:

Do you need some help with:

Your feedback relates to:
Category
Topics
Topics
Topics
Topics
Topics
Topics
Sub-category
Topics

Customer information

Please enter exact name printed on air ticket

Please enter exact name printed on air ticket

Cathay membership programme (optional)

Status

Contact information

Information on the authorised representative

Country / Region code (optional)

Flight information (optional)

Feedback details

General consent

Consent to the Collection and Use of Personal Information

All personal data provided in this form will only be used for the purposes of processing your request for Cathay Pacific to process your comments, handling your feedback form and verifying your identity. You have the right to request access to and correction of your personal data held by us. Request for access or correction should be made in writing to Data Protection Officer, Cathay Pacific Airways Limited. The data may be transferred to an authorised third party providing services to the airlines in relation to the above purposes. Please visit our "Customer Privacy Notice – Mainland China" page at www.cathaypacific.com for full details of Customer Privacy Notice.

We’ve received your feedback

Thank you for contacting Cathay Pacific. Your feedback has been successfully recorded in our system.  You will be receiving an acknowledgement message at the email address you provided, through which supporting documents or attachments can be submitted.