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Digital Experience
Everything at your fingertips
Find the latest information from where we’re flying to what you need to know to travel, all on our intuitive booking platform. And with our flexible ticketing policies, you can book your flight with greater peace of mind. From there you can easily manage your booking, from seat selection to retrieving your boarding pass for your Apple or Google wallet.
Chat with us, anytime
We provide 24/7 online support to get you the answers when you need them. With live chat on our website and dedicated agents on our social platforms*, we're here to help every step of the way – from flight status to seat upgrades, additional baggage allowance to redeeming Asia Miles. Our virtual assistant, Vera, can help you select a new flight in just a few taps if there’s a disruption to your flight.
Prefer to call? We’ve consolidated our service lines in Hong Kong into a single contact number, so it’s easy to get in touch.
*Available in selected regions
Choose your meal before you fly
When you travel with us in First class or Business, you can reserve your favourite meal long before you step onboard.
Simply log in to Manage BookingOpen a new window to browse our menus and plan your perfect culinary experience. Ordering opens 10 days before the flight, and closes 24 hours before departure, for eligible long-haul flights.
Seamless check-in, bag drop and boarding
Take advantage of our self-service check-in kiosks and bag drop facilities for a seamless start to your journey. Our self-service network will give you extra time to shop, eat or simply relax before you board.
As you board your flight at Hong Kong International Airport, simply face the camera at the e-Boarding Gates, which use biometric technology to scan your face for a completely contactless experience.
Stay connected in the air
It’s easy to stay in touch when you fly with us. We offer high-speed Wi-Fi on all of our Airbus A350 and A321neo aircraft, and we are progressively rolling out Wi-Fi on our Boeing 777 and Airbus A330 fleet. You can use your Cathay Pacific account to sign in, and Wi-Fi passes can be stored in your Apple Wallet for easy reference when swapping between devices.
Browse the internet, chat with friends or catch up on news around the globe – so you can land informed and in touch.