Bookable Upgrades

Once you have reached the required number of Status Points, your mid-status benefit will automatically appear in your account for you to claim. Visit your mid-status benefits summary page to view your earned benefits and expiration dates.

1. Please ensure you have a confirmed flight booking with a ticket issued in an eligible fare type: Business (Flex, Essential and Light), Premium Economy Flex and Economy (Flex and Essential). Fare types of Premium Economy Essential and Economy Light are not eligible for bookable upgrades.
2. Sign in to your account and visit your mid-status benefits summary page and select ‘Request a Bookable Upgrade’ next to your benefit, or claim the Bookable Upgrade via Manage Booking. Requests must be made online at least 2 hours before your flight departure.
3. Fill in your details and select the passenger’s name and flight sector.
4. Once the upgrade has been requested, the passenger’s flight details will automatically be updated under ‘Manage Booking.’ You can also visit your mid-status benefits summary page for the latest status.
5. Please check in online or at the airport counter for the upgraded flight.
6. If you submit your upgrade request more than 4 days before the scheduled flight departure time, you will be informed of the outcome of your request upon submission.
   1. If your upgrade request is confirmed, our Customer Care will email you within 72 hours.
   2. If the request status of your upgrade is pending, you can cancel the request up to 4 days before the scheduled flight departure time. We will return the Bookable Upgrade in your account immediately.
   3. At times when we are unable to confirm your upgrade 4 days before the scheduled flight departure time, we will register your upgrade request in the check-in system. Please refer to the clause below for details on how it works:
      If we are unable to confirm your upgrade 4 days before the scheduled flight departure time, or you submit your upgrade request within 4 days and up to 2 hours before the scheduled flight departure time
      1. We will register your upgrade request in the check-in system
      2. If your upgrade is confirmed, online check-in and mobile boarding pass (if applicable) will automatically update to reflect your new seat. Alternatively, we will inform you at the check-in counter, or you may check with the lounge reception team prior to leaving the lounge.
      3. To ensure we’re able to meet the needs of all eligible members on a flight, at times we may need to action the upgrades up until prior to boarding.
      4. If your upgrade request is unsuccessful, we will return the Bookable Upgrade in your account within 3 days of flight departure. The expiry date of the Bookable Upgrade will remain the same.
      5. Status Points and Asia Miles will be credited based on original booked class after your flight. Please allow up to one month after your flight to receive the extra Status Points and Asia Miles.
7. If you are travelling with a child under 12, an infant, or if you need in-flight services or medical assistance, please contact our Customer Care team for further information before you make your Bookable Upgrade request.

Change or cancel a Bookable Upgrade:

1. If the request status of your upgrade is pending, you can cancel the request up to 4 days before the scheduled flight departure time. The Bookable Upgrade will be returned in your account instantly. The expiry date of the Bookable Upgrade will remain the same.
2. If the request status of your upgrade is confirmed, first confirm the booking for the flight sector you would like to change the benefit to, then contact Customer Care at least 4 days before your flight departure. Cancelling the benefit will also cancel the confirmed flight booking.
3. Once you have submitted your request, a representative from our service centre will email you with the result within 72 hours.

Bookable Upgrades must be requested online within 12 months of the date they were issued.